Senior Technical Lead - Service Operations, VP

Position Overview

Job Title: Senior Technical Lead - Service Operations

Corporate Title: VP

Location: Pune, India

Role Description

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.
You will be operating within Corporate Bank Production as a Senior Technology Manager for Production in the Client Access & Services subdivision. Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.
Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.
You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment Automation of manual work, monitoring improvements and platform hygiene Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains Competency to identify SLO's to measure application services to ensure that all associated Service Operations stakeholders are provided with an optimum level of service.
Deutsche Bank's Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.
You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

Deutsche Bank's is a leading provider of Cash Management Services to Corporate and Institutional clients. We complete green-field projects that deliver the best Corporate Bank products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
Working as an SME for a suite of applications in corporate banking technology.
Help the teams in driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
Demonstrate strong thought process with Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
Carry out hands-on technical analysis of the Production platform to identify and remediate performance and resiliency issues.
Understand business workflows and make recommendations for improvements (directly in workflows and/or analytics)
Assist in the development of long-term organizational strategy to improve production
Track progress of strategic goals, monitor key performance indicators (KPIs) and provide periodic updates to senior management
Collaborate with internal and external stakeholders to ensure alignment of tactical initiatives in production with business goals
Provide data driven insights and reports to support decision making
Promote a culture of continuous improvement and foster innovation within the organization
Hands-on experience in defining and identifying SLO's and measuring application services
Experience in investing and driving SRE culture

Your skills and experience

University degree with technological or scientific focus or equivalent working experience -ideally in Financial Services / Banking industry.
Extensive working experience 14+ years in the financial services industry and a clear understanding of Finance's key processes and system.
Highly qualified, hands- on experience with Production Application Support and ITIL Practices with SRE knowledge and mindset.
Proactive Service Management of all services provided across Businesses and Functions ensuring services are delivered in accordance with the agreed SLA
Banking Domain knowledge with deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc.)
Strong in most recent technologies, be it cloud (GCP, AWS, Azure), programming languages (Java, JavaScript, Python, Ansible), databases (Postgres, BigQuery), and other solutions.
Experience in application performance monitoring tools - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
Must be able to constantly improve process and mechanism based on learning and feedback from various stakeholders.
Excellent partnering and communication skills as well as stakeholder management combined with the ability to successfully navigate a complex organization, build strong relationships and work collaboratively with other teams
Analytical aptitude and strong attention to detail combined with high level of commitment and the ability to deliver high quality results within tight deadlines
Data analysis and visualization experience and understanding, with ability to translate data analysis to extract meaningful commercial insights and visualize data to support decision making processes
Excellent communication and interpersonal skills together with ability to explain complex concepts for non-technical stakeholders to understand
Strong analytical and problem-solving skills
Experience in project management and Service Transition management
High degree of emotional intelligence and cultural awareness
Result oriented with a focus on strategic outcomes
Guide and drive customers, suppliers, and partners. Makes decisions which influence the success of projects and team objectives. Collaborates regularly with team members, users, cross-functional teams, and customers. Engages to ensure that Customer's/ Client's needs are being met throughout.
Works under general direction within a clear framework of accountability. Plans own work to meet given objectives. Ability to work independently and manage multiple priorities.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Plans, schedules, and monitors work to meet time and quality targets. Facilitates collaboration between stakeholders who share common objectives. Fully understands the importance of security to own work and the operation of the organization.

Skills That Will Help You Excel

Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
Proactive, Focused, and resilient with positive demeanour
Good influencing/negotiating skills without a direct line/matrix management of people and able to overcome resistance and reach consensus to attain the required objective.
Very strong stakeholder management experience with attention to detail.
Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones
Able to connect, manage and influence people from different backgrounds and cultures.
Growth Mindset with a Can-do-attitude
Bachelor's degree or equivalent in IT related field.
ITIL /SRE certification preferred.
Project Management or advanced ITIL certifications are an advantage.

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

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