Dimensions

This position will report directly to Managing Director & will have dotted reporting to global quality director. All quality team members working in sub-functions such as supplier quality, in-process quality, LV testing & final inspection quality will report to this position.

Responsibilities

Lead quality team to drive & improve quality KPIs.
Work together with all other departments & support to meet business KPIs.
Support to improve productivity and supply chain resilience through cost efficiencies, agility & automation project identification.
Conduct daily Level 1 (L1) review meetings with quality team & plan actions based on day-to-day activities.
Attend daily Shop Level 2 (L2) & Plant Level (L3) review meetings & contribute to support business objectives & drive quality culture.
Manage customer complaints to ensure immediate containment action, root cause identification & corrective actions to eliminate recurrence with 8D analysis tools.
Ensure excellent customer service and care to internal & external stakeholders.
Drive updates of standard documentation like OPL/SOPs wherever required to improve system.
Work with supplier quality team to enhance supplier performance monitored through KPIs such as supplier audits, supplier PPM, NCRs, Red channel parts.
Collaborate with purchasing team to improve supplier quality by driving actions for non-performing suppliers.
Collaborate with in-process quality team to enhance process control & performance monitored through KPIs like first pass yield, process audit NCs.
Ensure process audits are conducted as planned, gaps are identified & corrective actions taken by team members.
Validate new fixture, machine, testing equipment to establish performance confidence.
Collaborate with final inspection & customer inspection team to ensure products leaving the factory are defect-free & feedback from customer inspection is used for continual improvement.
Liaise with engineering team to drive change management & NPD.
Ensure health, safety and wellbeing of team members & high employee engagement in quality.
Experience in implementation of QM pillar for TPM is a MUST.
Support compliance with global policies and local regulation.

Tasks

Monthly QA report
Monthly BOS for quality KPIs
Monthly review of Quality KPIs with management & team
Weekly update on Quality KPIs
Yearly planning & execution of third-party ISO audits
Yearly planning & execution of budget activities for QA

Tools

Microsoft Dynamics
Microsoft Office
Teamcenter

Behavioural Competencies

Working together
Excellent communication skills
Effective in achieving results
Strong influence to drive improvement

Skills

TPM, QM Pillar, 4M condition, KAIZEN, POKA Matrix
APQP, PPAP
Knowledge of SPC, problem-solving tools, FMEA
Knowledge of ISO 9001:2015 requirements
Inspection methods/instruments
Auditing skills
Report writing skills
Problem solving, 8D, FMEA
ISO Auditor
Familiarity with sustainability drive

Education

BE/B Tech Electrical / Electronics / Mechanical

Experience

Minimum 15 years of relevant experience in quality assurance with minimum 5 years as head of Quality Assurance
Industry experience in switchgear, automotive or auto component/ancillary manufacturing industry

About Us

Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified.

The Group's businesses help to advance the transition to a carbon-free world with infrastructure enabling renewable energy, electric vehicles, smart city management, and sustainable living.

Today we employ in excess of 1,600 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, and East Africa.

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring.

Linking energy generation to consumption, the business specializes in high-performance medium and low-voltage switchgear for utility, industrial, and commercial applications.

Key products include Ring Main Units and package substations.

Does this sound interesting We would love to hear from you.

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