Job description

Embark on a transformative journey to support the organisation as Software Engineer

At Barclays we are reimaging what I possible in banking

You will be involved in the engineering role within the Customer Identity & Access Management platform team
The Senior Software Engineer is a high-performing engineer who designs, builds and maintains a centralised, secure, scalable and efficient IAM platform to realise business benefits through simplification and enable revenue generation through building new capabilities to embed across all digital journeys
This role also requires leadership qualities in the form of coaching, collaboration, decision making and being a trusted advisor to ensure great outcomes are realised

Key Skills Required For This Role Include

Experienced and proficient full stack development: web and mobile front-end technologies e
g React, Java, APIs & microservices, PostgreSQL, data structures, workflow
Site Reliability Engineering (automation, observability, incident management, resilience, disaster recovery, high availability, documentation)
IAM engineering (authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, OAuth2
0, OpenID Connect, SAML, policy management)
Ping Identity/ForgeRock (product platform experience, system integration, security features, extensions)
Hands-on experience of CI/CD approaches and technologies

Good To Have/valued Skills

DevSecOps (secure coding best practices, defensive programming, security testing, data security, network security, cloud security, security compliance and regulations)
Infrastructure as Code (Ansible, Terraform) and Containerisation (Docker, Kubernetes)
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
This role is for Pune location

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests

Accountabilities

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the banks products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
Vice President Expectations
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment
Manage and mitigate risks through assessment, in support of the control and governance agenda
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives
In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions
Adopt and include the outcomes of extensive research in problem solving processes
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right
They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave