Key Talents/Strengths for the Role

Strong Leadership Skills
Excellent problem solving & interpersonal skills
Results-oriented with good negotiation &communications skill
Strong business sense
Demonstrated ability to build and maintain key business relationships internally and externally.
Demonstrated ability to work both collaboratively and independently in a cross-functional and team-oriented environment.

Territory Management

Develop understanding of customer needs to identify sales opportunities
Identify tender/contract opportunities and work with colleagues to deliver
With guidance, develop an effective and efficient territory plan
Identify and educate surgeons on right infection control practices and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions

Customer In-service Education & Training

Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectively
Develop and maintain strong relationships with all levels of customers in hospitals
With assistance, co-ordinate and deliver in-services education sessions
Advise marketing on customers in-service education resource needs

Key Account Management

Prepare a plan to optimize key account development and sales growth by identifying opportunities
Identify and document key customers and decision makers
Be aware of Key Account strategies for growth
Identify and optimize cross selling opportunities and work with managers/colleagues to realize these
Provide customer support on inventory, within company guideline

Product & Market Knowledge

Develop understanding and continually enhance personal understanding of products features, benefits, correct product application, through practical experience, training programs, and learning from key end-users
Able to demonstrate application/usage of products and differentiate them from competitors products
Develop understanding of competitive products, their features-advantages-benefits
Gather information on current practices, behaviors and attitudes

Expense, Equipment and Samples

Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity
Seek prior approval for budget variations
Work within sample issue and co-ordination guidelines
Agree expense budget/guidelines with immediate Manager
Plan sample and expense utilization to optimize usage while remaining in budget

Corporate Ethics and Governance

Maintain a responsible and ethical approach while actively pursuing business outcomes
Conduct business within ethics and values
Relationship with customers based on high ethical standards

Relationship Manager- Working capital

Manager Sales