Job Title: Customer Support Executive – Fintech

Location: KR Puram, Bangalore

Experience: Fresher to 3 Years

Employment Type: Full-Time

Job Overview:

We are looking for a Customer Support Executive to join our fintech team in KR Puram, Bangalore. This role involves handling customer interactions, resolving queries, and ensuring a seamless experience with our financial products and services. If you have strong communication skills and a passion for customer success, we'd love to hear from you!

Key Responsibilities:

Customer Interaction: Handle inbound and outbound calls, assisting customers with fintech products, services, and account-related queries.
Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently to ensure a positive experience.
Product Guidance: Educate customers about product features, benefits, and usage.
Account Assistance: Support customers with balance inquiries, transaction status, account setup, and other account-related concerns.
Escalation Management: Escalate unresolved or complex issues to relevant teams for prompt resolution.
Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system.
Customer Feedback: Gather insights from customers to enhance our products and services.
Compliance and Security: Ensure all interactions comply with regulatory and data security standards.
Cross-Department Collaboration: Work closely with technical support, product, and compliance teams for seamless issue resolution.

Eligibility Criteria:

Age Requirement: 20 to 29 years
Education: Any graduate (Business, Finance, IT, or related fields preferred)
Experience:
Freshers: Welcome to apply
Experienced: 1-3 years of customer support experience (preferably in fintech or SaaS)

Skills Required:

Strong verbal and written communication skills
Ability to handle high-pressure situations professionally
Familiarity with CRM tools and ticketing systems is a plus
Knowledge of fintech products, banking, or payment processing is an advantage

Salary & Benefits:

Fresher Salary: ₹16,000 in hand
Experienced Salary: ₹20,000 in hand
Incentives: Up to ₹5,000 per month based on performance
Growth opportunities in a fast-paced fintech environment

If you are passionate about customer service and fintech, apply now and be part of our dynamic team!

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