Developing and managing your campaigns

Proactively monitor and track the outcome of scheduled processes daily (Monday - Friday 8am - 4pm) with issues expected to be raised within an hour of detection and on same day.
Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way.
In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue.
Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation.
Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams.
In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders.
Perform all steps as set out in role process documentation for scheduler management.

Stakeholder Management

Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues.

Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You ll need to contact them whenever their support is needed with an issue.

On occasion you may need to communicate with processes owners in Barclays UK .

Decision-making and Problem Solving

If a problem is found with a scheduled process then evaluation of the issue and root cause identification should be performed quickly before escalating to the process owner or Team Lead(s), ideally with a recommendation of how to resolve the issue.

It s important that this evaluation considers a range of possible causes and considers whether multiple issues in a short time could be linked to a common root cause.

Person Specification

Excellent attention to detail.
Well organised and diligent when updating documentation.
Strong written and verbal communication skills with the ability to communicate technical information in a clear and appropriate way to colleagues who may not have the same understanding, as well as share relevant information or updates with the team.
Ability to problem solve and work under pressure
Able to build effective and respectful working relationships with colleagues and other teams across geographies and as part of virtual teams. Speaks up to ensure that team processes and controls are followed.

Basic/ Essential Qualifications:

Strong planning, organisational, and stakeholder management skills
Good analytical and problem solving skills.
High attention to detail and quality of work.
Knowledge and practical experience with SQL syntax and logic

Desirable skillsets/ good to have:

Practical experience with working with schedulers, such as Unix CRON or Tivoli s Dynamic Workload Console (TWS)
Practical experience with Teradata or Hadoop databases, ideally in a commercial environment.
Practical experience with SAS or R programming languages, ideally in a commercial environment.
Microsoft Excel to an advanced level.

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