Key Responsibilities

Salesforce Development Customization

Build and enhance Salesforce solutions using Apex Triggers LWC Aura if legacy Visualforce if needed
Develop reusable components and frameworks aligned to Salesforce best practices
Implement business logic using
Apex services classes async processing Queueable Batch Schedulable
Platform Events Change Data Capture as applicable
Optimize for governor limits scalability maintainability and security

Sales Cloud Delivery Core Processes

Implement extend solutions across
Leads Accounts Contacts Opportunities
Forecasting Territory Management if applicable
Activities Email integrations Sales Processes Approval processes
Build automation for lead assignment opportunity stage validations quote approvals and pipeline hygiene

Service Cloud Delivery Case Omnichannel

Implement extend solutions across
Case lifecycle Entitlements Milestones if applicable SLAs
Omnichannel routing Queues Escalations
Knowledge if applicable Macros Service Console enhancements
Build agent productivity features using console utilities LWCs guided flows and automation

Integration Data

Design and implement integrations using
RESTSOAP APIs Platform Events outbound messaging as needed
Named Credentials External Services JWTOAuth flows
Implement robust error handling logging retry mechanisms and monitoring patterns
Support data migration activities and large data volume strategies LDV

Automation Declarative Programmatic Balance

Quality Engineering DevOps

Write and maintain high quality unit tests with robust coverage and meaningful assertions
Implement test data strategies and follow testing pyramid practices unit integration UAT support
Support CICD pipelines using Git based workflows and tools like Azure DevOps Jenkins GitHub Actions Copado Gearset
Participate in code reviews and enforce static code analysis security best practices

Technical Leadership Mentoring

Provide technical guidance to developers and admins
Lead solution design discussions estimate effort and highlight risks dependencies
Create maintain technical documentation design notes integration specs runbooks

Required Skills Qualifications

Sales Cloud Service Cloud Experience

Regional Project Manager - APAC & China

Business Analyst - Credit Risk/IRB