Overview

This position is responsible for working closely with Business, Functional, and IT teams on various IDOC message types related to Supply Chain operations. The role involves monitoring, resolving, and managing IDOC issues related to Master Data, Order to Cash (OTC) flow, and Sales & Distribution processes to ensure smooth system operations and minimal business disruption.

In addition to core operational responsibilities, this role includes handling critical IDOC failures, managing weekly PID monitoring activities, addressing ad-hoc business requests, and supporting business stakeholders as a secondary point of contact. The role also focuses on maintaining process documentation, supporting process improvements, and ensuring compliance with established operational procedures.

The individual is accountable for ensuring timely IDOC resolution within SLA timelines, supporting business continuity, and driving operational efficiency through process governance, stakeholder collaboration, and continuous improvement initiatives.

Responsibilities

Monitor and resolve IDOC failures related to Supply Chain, OTC, and Sales & Distribution processesto ensure smooth business operations.
Responsible for processing and managing critical IDOCs & responding to ECG alerts on priorityensuring minimal disruption to business transactions and logistics operations.
Perform weekly monitoring and posting of PID activities, ensuring accuracy and timely completion.
Act as a Secondary Point of Contact (SPOC) for business stakeholders, supporting queries, issue resolution, and operational guidance.
Address ad hoc priority requests from business teamsand ensure quick turnaround time to support urgent operational needs.
Work closely with field business users and IT support teams to understand operational requirements and support system improvements.
Coordinate with functional and technical teams to identify root causes of recurring IDOC failures and implement preventive solutions.
Support SAP HANA related processes and system functionalities, ensuring proper data flow across systems.
Review, maintain, and update Desktop Procedures (DTPs)to ensure documentation accuracy and process standardization.
Assist in testing new SAP enhancements and supporting User Acceptance Testing (UAT)activities.
Support cross-functional teams during high volume operational periods such as month-end or quarter-end activities.
Collaborate with IT and functional teams to ensure timely resolution of incidents and system issues impacting supply chain processes.
To identify process improvements and contribute alongside leads in implementing the same
Provide knowledge sharing and guidance to team members on IDOC monitoring, error handling, and process best practices.

Qualifications

Bachelor's degree in engineering, Computer Science, Information Technology, Business Management, or related field
Strong experience in SAP ECC / SAP S4 HANA environments, particularly in Supply Chain processes
Hands-on experience in IDOC monitoring, troubleshooting, and incident resolution
Strong analytical and problem-solving skills
Experience working with Excel, VBA automation
Working knowledge of Supply Chain processes including OTC, Master Data, and Sales & Distribution
Ability to manage high volume operational activities while maintaining SLA commitments
Strong communication and stakeholder management skills

Mfg Process Ops Team Lead