Job Title

Service and Installation Quality Engineer

Job Description

Job Title : Service and Installation Quality Engineer

In this role, you have the opportunity to
Support the MR Service & Installation Quality organization by driving operational excellence, maintaining process discipline, and enabling right‑first‑time performance throughout the installation and service lifecycle

You are responsible for
The Service and Installation Quality Engineer plays a critical role in:
Ensuring high‑quality, compliant, and efficient MR system installations and service execution across global regions.
Establishing operational objectives, develops structured work plans, and coordinates daily quality activities to ensure alignment with MR operational goals.
Monitoring and analyzing quality and service KPIs, supporting the development of quality policies, and ensuring adherence to Philips QMS and regulatory standards applicable to MR systems.
Collaborating with internal stakeholders such as Field Service, Installation teams, Ops Quality, Engineering, and Service organization by enforcing quality standards, supporting risk assessments, and strengthening compliance with work instructions, Quality procedures, and installation readiness requirements.

Required skills :

Demonstrate strong ownership and sound judgment, with the ability to proactively identify gaps, navigate ambiguity, and drive alignment and resolution across multiple stakeholders.
Self‑starter with a structured mindset analytically strong and results‑driven.
Fluent in English, both written and verbal.
Clear, logical, and critical thinking skills.
Ability to manage multiple tasks and priorities effectively.
Strong execution capability, with focus on delivering outcomes.
Excellent communication skills, both written and verbal, with the ability to translate complex technical concepts to non‑technical stakeholders.

You are a part of

MR Service and Installation Quality team, enabling MR Service and supporting MR Installation team.

To succeed in this role, you should have the following skills and experience

Bachelor's or Master's degree in Biomedical Engineering, Electronics Engineering, Mechanical Engineering, Manufacturing Engineering, Sciences, or a related field.
Minimum 5-6 years of experience in the healthcare industry in Quality, Manufacturing, Operations, Engineering, or related roles, with exposure to continuous improvement, operational excellence, or service delivery management.
Knowledge of regulatory standards and quality systems (e.g., ISO 13485, ISO 9001) is an advantage.
Ability to establish operational objectives, develop structured work plans, and coordinate daily quality activities
Experience monitoring, analyzing, and acting on quality and service KPIs Capability to resolve complex installation and service quality issues using structured problem‑solving methods

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers or suppliers locations.
Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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