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JOB DESCRIPTION

Job Title:

Specialist-Billings (old title)

Job Code:

Reports To

Team Lead (or above)

Position Overview:

Responsible for the accurate and timely analysis and processing of billing and accounting functions along with billing adjustments. Expectations will include the ability to make decisions, identify, communicate and problem solve any issues or exceptions, demonstrate strong relationships with internal and external customers and identify and execute process improvements.

The special handling specialist perform the following tasks:

enter invoices in portals per the customer requirements

submit invoices using email for customers and creation of some manual invoices and analysis of invoicing trends, issues or gaps

must work with branch, customer or PO Tracking team for any exceptions that are rejected in the tool or missing PO's which cannot be submitted at all

complete weekly billing process and related financial reporting

maintains constant communication with the assigned account service representative in collections and with the field account manager when needed

respond to general inquiries that come to the shared billing mailbox

identify processing inefficiencies or gaps. Determine and document a solution

research and resolve billing operational issues presented by the customer and field personnel

expected to present these invoices to the customer within a timely manner (current SLA is within 3 business days of invoice generation)

conduct research for third party vendors invoices and request payment release

Follow up with internal and external customers providing specific timelines of when information is needed in order to resolve issues and prevent invoices timely

Prepare ad hoc or standardize reporting re: invoice status (presented, unpresented) as needed

We are looking for the offshore team to assist with all of the tasks listed above for their assigned customers.

Principal Responsibilities: Percentage of Time

Complete billing related functions or transactions for assigned customers requiring specialized billing/invoicing.

75%

Work closely with clients and collections to obtain and maintain the most current and accurate Purchase order information, SOW's or other supporting information needed to present invoices (most frequent cause of delayed billing)

20%

Look for areas of potential process improvements to streamline the process or reduce errors in billing

5%

100%

Shift:

Shift Timings:

Education & Qualifications (Required and Preferred):

Bachelor's degree in finance and accounting,

Minimum of 4 years of experience in billings domain

Web Billing or Accounting knowledge and PeopleSoft experience a plus

Knowl edge of Randstad operations and systems is an asset

Experience with 3rd party voucher match and research is a plus

Has good understanding of purchase orders

Advanced excel skills

Key Competencies

Customer service oriented and self-motivated

Strong written and verbal communication skills

Excellent analytical skills and organization skills

Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products

Ability to recognize gaps in current processes and recommend solutions

Desire to achieve excellence and success

Decision Making Authority:

What is the nature of the direct supervision that is provided to the incumbent of this position

Managed by the Billing Manager

Organizational Structure:

Job Title this position reports: Billing Manager/TL

Job Titles directly reporting to this position: None

Supervisory Responsibility:

No supervisory responsibility

Working Conditions:

Please describe the following work conditions that are generally required to execute the principal duties of this position

Physical surroundings (e.g. office equipment): Office Environment/Home (hybrid) solid internet connection required

Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA

Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA

Domestic/International Travel: None

Extensive Hours: 40-45/average

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA, reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.

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