Essential duties & responsibilities

Provide operational support for multiple Accruent SAS Azure and SQL Server database products across multiple verticals and regions in a 24x7 Production and other managed environments
Must be on call 24x7 for one-week shifts in a SQL DBA rotation
Proactively monitor, analyze, and resolve database performance and other issues, and complete monthly product Environmental Health reports
Participate in cross functional Tiger Teams to troubleshoot and resolve Production customer incidents, including root cause analysis
Complete customer request/trouble/change tickets and manage ticket queues in JIRA to meet SLAs
Create, update, and follow standard database process documents
Work with Product and Engineering to improve product functionality and performance
Participate in cross functional and team projects, and complete assigned tasks as scheduled
Spec out and set up new database servers
Capacity planning and database server resource management
Perform SQL Server upgrades and database migrations as required
Implement standard security best practices, ensure SQL Server and database tools are up-to-date with the latest Cumulative Updates (CUs), and provide compliance information for audits
Develop and update product DR plans/runbooks and perform annual product DR tests
Complete required and optional on-the-job and online training to advance technical and process skills
Help train new DBAs
Consistently demonstrate Accruent s values: results orientation, humility, winning attitude, drive to excellence, integrity, and grit

Knowledge, skills & abilities

A minimum of 5 years of experience with SQL Server database administration using best practices
2+ year of experience with native Azure SQL Database and/or Azure Managed Instance
3+ years of experience with T-SQL and Powershell scripting
2+ years of experience with industry standard SQL database monitoring and open source tools
SQL Server and/or Azure database certifications are preferred
Bachelor s Degree in Computer Science or related field is preferred
Performance tuning and query/index optimization
Critical technical troubleshooting and problem solving skills
Good understanding of database design principles
Solid proficiency in database backup and recovery processes
Quickly learns new product platforms and database technologies
Ability to reason logically and participate in the development of innovative solutions
Proven self-starter, self-reliant, and capable of educating others
Project and task oriented with attention to detail
Ability to work well on group or individual projects
Good verbal and written communication skills

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