Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Role Overview

As a Lead Account Executive, you will be responsible for driving new business acquisition and expanding Freshworks presence within the Mid-Market and Enterprise segment. You will manage the complete sales cycle, build executive relationships, and consistently deliver against revenue targets.

Key Responsibilities

Drive new logo acquisition and exceed revenue targets.
Build and manage a strong pipeline through strategic prospecting and account planning.
Lead complex sales cycles from discovery through closure.
Develop trusted relationships with C-level and senior business stakeholders.
Understand customer challenges and position Freshworks solutions to deliver measurable business outcomes.
Collaborate with Customer Success, Solutions Engineering, Marketing, and Support teams to drive successful customer engagements.
Maintain accurate forecasting and pipeline hygiene.
Travel as required to support customer and business needs.

Qualifications

7–10 years of sales experience, including 5+ years in SaaS or solution sales.
Proven track record in new logo acquisition and quota attainment.
Strong consultative selling, negotiation, and account planning skills.
Experience selling to Mid-Market or Enterprise customers.
Excellent communication, presentation, and stakeholder management skills.
Exposure to CRM, CX, EX, ITSM, or related SaaS solutions is preferred.
Bachelor's degree required; MBA is a plus.

Preferred Competencies

Strong hunting mindset and growth orientation.
Ability to navigate complex sales environments and multiple stakeholders.
Self-starter with a high degree of ownership and adaptability.
Analytical thinker with strong problem-solving skills and customer focus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Lead - Account Executive (New Business Acquisition Enterprise) - India