Genesys, Quality Assurance, Salesforce, five9, zendesk, Sales Training

Excel, invoice automation platforms, Data Analysis, Pivot Tables, P2P systems, ERP systems, procurement tools, VLOOKUPs

Quality Analysis, Excel, Quality Controll

Excel, Automation, Google Workspace, AI tools, Customer Support Operations, Prompt engineering

Microsoft Excel

Excel, Ms Office, Sales Operations, Reporting Skills, CRM Call Monitoring Tools, Powerpoint, Salesforce

Quality Monitoring, Call Evaluation, feedback delivery, compliance adherence, coaching support

Ms Excel, Reporting Tools, Data Analysis, audit processes, scorecards, Powerpoint, quality assurance methodologies, quality governance frameworks, quality audit forms

Test Planning, Api Testing, Quality Assurance, Etl Testing, Sql, QA Methodologies