Job description

Job Title: Remote Desktop Support

Organization:- Taskus

Location:- Navi Mumbai, Airoli (Work from office)

About Taskus:-

Taskus is a global leader in providing outsourced business services, specializing in customer experience and back-office support. With a commitment to excellence and innovation, Taskus partners with leading international companies to deliver exceptional service and drive business success.

Job Description:-

Taskus is seeking a highly skilled Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients. As a Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients IT systems by resolving technical issues and delivering exceptional customer service to a global user base.

Key Responsibilities :-

- Provide remote technical support to international clients via phone, email, chat, and remote desktop tools.

- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals.

- Install, configure, and maintain operating systems, software applications, and security patches.

- Set up and configure VPN connections for secure remote access.

- Implement and support multi-factor authentication (MFA) solutions, including Yubikey.

- Collaborate effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues.

- Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems.

- Provide training and guidance to international end-users on IT best practices and procedures.

- Stay updated on emerging technologies and industry trends to continuously improve service delivery and enhance client satisfaction.

Requirements:-

- Minimum of 3 years of experience in remote desktop support, preferably with international clients.

- Proficiency in using remote support tools and technologies.

- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.

- Experience with MFA solutions, such as Yubikey, and VPN technologies.

- Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds.

- Ability to work independently and collaborate effectively in a remote team environment.

- Experience using collaboration tools like Slack for communication and Jira for ticket management.

Preferred Qualifications:-

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+).

- Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux.

Benefits:-

- Competitive salary package

- Comprehensive health benefits

- Flexible work hours

- Opportunities for career advancement and professional development

- Dynamic and collaborative work environment

If you meet the qualifications and are passionate about delivering exceptional remote desktop support to international clients, we encourage you to apply for this exciting opportunity at Taskus. Join us in providing world-class service and driving innovation in the outsourcing industry. Apply now!