JOB DESCRIPTION

Key responsibilities

Operations Management

Provide operational support services and sometimes act as first-line contact of a transactional operations area. Involves using existing systems and protocols.

Operating Machine or Equipment

Train the operator in Operating machines. Operate complex machines and systems, adjusting processes to optimize quality and productivity. Also responsible for generating solutions to complex inefficiencies.

Production Planning

Contribute data and information to production plans. Run reports, check accuracy, and distribute information.

Leadership and Direction

Coordinate and Direct a team while performing routine work.

Equipment Changeover

Help to changeover and conduct inspections of equipment with guidance.

Equipment Total Productive Maintenance

Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.

Work Scheduling, Allocation and Leave Management

Take decisions in shift scheduling and planning, Manage end-to-end leave management of operators, and approve leaves of Operators.Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Health, Safety and Environment

Follow the organization's Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions to identify and mitigate risks, and to safeguard the environment and the wellbeing of oneself and others.

Quality

Conduct complex analyses, quality tests and inspections that require a high level of independent judgment and take decisions.

Performance Management

Prioritize own workflow and ensure work is completed to the required standards of quality and timeliness use performance management systems to improve personal performance.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Internal Communications

Use the internal communications system to access specific information.

Improvement/Innovation

Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

Values & Behaviours

Ingenious: Manages complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles explores issues to uncover underlying issues and root causes sees the main consequences and implications of different options.

Ingenious: Driving continuous improvement

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Collaborative: Drives engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

Principled: Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Principled: Communicates effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed conveys information clearly, concisely, and professionally when speaking or writing.

Driven: Prioritisation

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Driven: Results driven

Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance sets some challenging goals wants to achieve meaningful results pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.

Driven: Empowering

Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role confirms accountabilities with others so that work can be done effectively and efficiently informs stakeholders when there are delays or problems that will affect them.

Driven: Action oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Driven: Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly seeks and listens to others input and feedback on how to adapt approach to changing situations.

Skills

Planning and Organizing

Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Verbal Communication

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Health and Safety

Applies comprehensive knowledge and skills to independently manage and apply safe systems of work while providing guidance and training to others.

Policy and procedures

Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

Action Planning

Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Review and Reporting

Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Equipment Utilization

Uses comprehensive knowledge and skills to act independently while guiding and training others on optimizing the utilization of production plant, equipment and materials.

Masters Service Conversations

Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works with guidance.

Education

Diploma/Degree in Engineering

Experience

Sound experience and understanding of straightforward procedures or systems (7 to 12 months in the role of supervisory)

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