Technology & Transformation – EAD – AI/ML – Data Science- Senior Consultant

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate, and Deloitte presents an opportunity to unleash and realize your potential amongst cutting-edge leaders and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, bring your whole self to work every day. Combine that with our drive to propel with purpose, and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte's Technology & Transformation practice helps uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information for fact-driven decision-making and generating insight-driven advantage.

Our practice addresses opportunities across:

Business intelligence & visualization
Data management
Performance management
Next-generation analytics and technologies, including big data, cloud, cognitive, and machine learning

Your Work Profile

As a SeniorConsultant in our T&T Team, you will build and nurture positive working relationships with teams and clients, exceeding client expectations.

Key Expectations:

Senior Consultant level
Locations: Hyderabad | Pune | Bangalore | Mumbai | Delhi NCR
Proficient in Python development and comfortable with both theory and hands-on implementation of ML and Generative AI techniques
Experience calling large language models (LLMs) via APIs, using frameworks such as LangChain, LangGraph, and implementing Retrieval-Augmented Generation (RAG)
Ability to design and troubleshoot logical problems, clustering, and supervised learning algorithms
Basic SQL skills for querying structured and semi-structured data, with familiarity in BigQuery
Solid foundation in core data-science concepts, statistics, and fundamental statistical principles

Core Skill Set:

Deep understanding of LLM architecture and operation
Analytical mindset with a systematic approach to problem-solving
Proven capability to deliver end-to-end solutions independently

Primary Responsibilities

Extend the contact-center technology stack from on-premise to cloud, integrating real-time or batch AI services
Develop, deploy, and monitor models for audio-data processing, NLP, and unstructured-data analysis (e.g., speech-to-text, call summarization, quality monitoring)
Build and maintain guardrails to ensure model reliability, fairness, and compliance
Produce knowledge-article summaries and actionable insights from call data to support decision-making

Desired Outcomes:

Seamless AI integration within the contact-center workflow, delivering accurate, timely insights from voice and textual data
Robust, production-ready models that can be monitored and iteratively improved
Work on AI whispering, knowledge-article summarization, call quality monitoring, audio-to-text processing, document/metaphor data analysis, and model monitoring using guardrails

Expectations for Deloitte People

We expect our people to embrace and live our purpose by challenging themselves to identify issues most important for clients, people, and society.

In addition to living our purpose, Consultants across our organization must strive to be:

Inspiring: Lead with integrity to build inclusion and motivation
Committed to Creating Purpose: Create a sense of vision and purpose
Agile: Achieve high-quality results through collaboration and team unity
Skilled at Building Diverse Capability: Develop capabilities for the future
Persuasive/Influencing: Persuade and influence stakeholders
Collaborating: Partner to build new solutions
Delivering Value: Show commercial acumen
Committed to Expanding Business: Leverage new business opportunities
Analytical Acumen: Use data to recommend impactful approaches and solutions
Effective Communication: Conduct well-structured, articulate conversations for win-win outcomes
Engagement Management/Delivery Excellence: Manage engagements for timely execution and course correction
Managing Change: Respond to changing environments with resilience
Managing Quality & Risk: Deliver high-quality results and mitigate risks with integrity
Strategic Thinking & Problem Solving: Apply a strategic mindset to solve complex business problems
Tech Savvy: Leverage ethical technology practices for high impact
Empathetic Leadership & Inclusivity: Create safe, thriving environments that value everyone's unique contributions

How You'll Grow

Connect for Impact

Work with exceptional professionals solving some of the world's most complex business problems, supporting communities, the planet, and each other. Learn more in our Global Impact Report and India Impact Report.

Empower to Lead

You can be a leader at any career level. Our colleagues inspire, support, and provide opportunities for people to deliver their best and grow professionally and personally. Learn more about Deloitte and our One Young World partnership.

Inclusion for All

At Deloitte, people are valued and respected for who they are. You are trusted to add value in ways that reflect your unique capabilities. Learn everyday steps to be more inclusive here.

Drive Your Career

Take ownership of your career. Global, cross-business mobility and upskilling opportunities are available to shape a unique and fulfilling career. Learn more about Life at Deloitte.

Everyone's Welcome

Our workspaces and initiatives support 360-degree happiness, including accessibility, flexibility, safety, security, and caregiving.

Interview Tips

We want job seekers to feel prepared, confident, and comfortable. Research Deloitte, the business area you're applying to, and review recruiting tips from Deloitte professionals.

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