Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!

Walk-In Interview Date: 7th April 2026 (Tuesday)

Time: 10:00 AM – 1:00 PM

Venue: Infosys BPM Hiring Center

Address: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Please carry a copy of this email for entry.

Role: Process Executive – Service Desk International Voice Support

Location: Pune

Experience: 0 - 4 Year

Qualification: Any Full-Time Graduate (15 years of formal education)

Postgraduates are not eligible

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

What You'll Be Doing:

Provide top-notch support to global clients via calls and email
Troubleshoot technical issues related to:
VPN, Drivers, O365, Active Directory
Operating systems & basic networking
Microsoft Office and other productivity tools
Work on ticketing tools such as ServiceNow, Remedy, or Control-M
Own the issue, analyze, and provide efficient, timely resolutions
Ensure every customer interaction adds value and leaves them satisfied

What We're Looking For:

Excellent communication skills – both verbal and written
Strong analytical and problem-solving ability
Confidence in handling and resolving technical queries independently
Willingness to work in a 24x7 environment (rotational US shifts)
Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

Fluent English communication is a must
100% Work From Office – no hybrid or remote option
Comfortable with night/rotational shifts (US time zones)

Mandatory Documents to Carry

Updated printout of your resume
Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
All original academic documents for verification:

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email/invitation
Register your application in advance
Walk into the INFOSYS - Hinjewadi Phase 3 on7th April 2026 between 10:00 AM 1:00 PM

Why Join Infosys BPM

Global brand & structured career growth
Continuous learning and upskilling opportunities
Exposure to world-class processes and tools
Diverse and inclusive workplace culture

Equal Opportunity Employer

At Infosys BPM, diversity drives innovation. We are committed to creating a respectful, inclusive, and empowering workplace for all.

Ready to take the next step

Walk in with confidence and your updated resume. Your career breakthrough starts here.

Spread the word – Refer your friends too!

Interested in Joining Infosys BPM We'd Love to Hear from You!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

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