Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Global Solutions Owner Service Enabling Technology role is accountable for selecting, deploying and leading digital solutions in support of Service Enabling Technology, including portal (people@bp), Knowledge Management and chatbot, AI (including Generative AI and Machine Learning), and automation. Service Enabling Technology is a key enabler of the Operations & Advisory business model and ability to unlock ongoing efficiency. This senior leader role is a key enabler of the Operations & Advisory business model, collaborating with VPs, Centers of Expertise, and Technology collaborators to translate business needs, agree on a solutions strategy and roadmap, and ensure a seamless business and employee experience.

Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating and delivering HR services and solutions for bp globally, from a number of Business and Technology Centres and local delivery teams. O&A is the first point of contact for HR-related matters; the team are policy, process, and digital authorities, dedicated to delivering the best customer experience.

What you will do:

Leading the Service Enabling Technology ecosystem and experience, covering portal (people@bp), Knowledge Management and chatbot, AI (including Generative AI and Machine Learning), and automation
Accountable for the functionality and operational integrity of the Service Enabling Technology solutions/products
Responsible for identifying and implementing internal and external standard methodologies in the Service Enabling Technology space
Accountable for analyzing complex problems and developing robust solutions
Integrate Service Enabling Technology solutions with global strategic systems, such as Workday, driving standard methodologies
Ensure solutions support understanding of, and adherence to, policy/process globally, considering local and legal rules and regulations
Enhance the system landscape to meet bp's future Service Enabling Technology requirements
Ensure documentation and training is in place to enable delivery centers to provide a high level of service
Partner across solutions and services to ensure seamless handoffs between delivery teams
Proactively share insights, risks and opportunities identified with business leadership
Support the VP Reward Solutions in building a short & long-term roadmap of technical change
Be responsible for a portfolio of change projects, ranging in size and complexity, in support of an agreed roadmap
Set and handle budgets accordingly
Be the thought-leader in bp in Service Enabling Technology solutions through extensive external networking and continuous landscape analysis
Inspire and motivate a permanent team and third-party project resources to deliver great results
Establish a team that balances WHAT they deliver and HOW they deliver
Present the highest level of professional individual contribution and impart technical expertise to team members
Advise and develop team members and project resources to accomplish assignments using established guidelines, procedures, and policies

What you will need:

Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area
Higher level degrees (e.g., MA, MBA, PhD) and other professional certifications and accreditations are advantageous
10+ years of relevant work experience
Experience working both consulting & corporate environments differentiator.
Experience working different industries especially both Energy Financial Services beneficial.

Skills:

Outstanding communication and execution skills
Professional proficiency in English, MS Office, digital collaboration tools/platforms
Digitally fluent
Advanced senior stakeholder management skills
Advanced analytical and problem-solving skills
Advanced verbal and written communication skills
Authoritative project/time management skills
Psychological safety
Legal and regulatory environment and compliance
Continuous improvement
Performance and planning
Commercial competence
Agile core principles
Creativity and innovation
Budget management
Customer service delivery excellence
Workforce Planning
Resilience
Partnership
Leadership
Customer centric thinking
Knowledge sharing

Technical:

Skilled at using data and analytics to identify outcomes and improve decision-making
Validated experience in multiple organizational change management roles
Demonstrable track record of project/programme management skills including collaborator management/change expertise
Significant experience of building digital strategies and roadmaps
Significant experience in systems development and corporate-wide implementation of the full life cycle of diverse, global P&C systems and processes
Possesses applied advanced Service Enabling Technology solutions knowledge, experience and judgment.
Good knowledge of Service Enabling Technology & latest market trends.

Behavioural:

Ability to structure and convey complex messages and insights
Tenured leader with a clear vision and ambition
Collaborative working style
Lead your success
Think big
Be curious
Effortless customer experiences
Digital first

Why join our team

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

Apply now!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business Development, Communication, Configuration management and release, Conflict Management, Data Analysis, Decision Making, Design Thinking, Developing and implementing strategy, Digital fluency, Digital innovation, Documentation and knowledge sharing, Leading transformation, Managing strategic partnerships, Managing volatility, Market Scanning, Organizational knowledge, Performance and planning, Product Ownership, Project and programme management, Talent Strategy, Testing and quality assurance, User Experience Design

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

GSO - Service Enabling Technology