Role: Technical Support Lead (Client Onboarding & L1/L2 Operations)

Location: Vadodara (HQ)Experience: 8–12 yearsReporting to: Head – Customer Success / Operations

Role Objective

Own end-to-end client onboarding, L1/L2 support operations, and platform stability for all live deployments.

Ensure:

Key Responsibilities

1. Client Onboarding & Go-Live Ownership

2. L1 / L2 Support Operations

3. Incident & Problem Management

4. Customer Interaction & Confidence

5. Platform & Process Improvement

6. Team Building & Leadership

Key Metrics (What Success Looks Like)

Required SkillsTechnical

Operational

Behavioral

Ideal Background

What This Role Is NOT

This is:

An execution owner responsible for onboarding success + production stability

Software Engineer – Backend (Python)

SRE / FinOps (Shared)