Job Title: IT Manager

Location: Ahmedabad, Gujarat

Job Type: Full Time

Department: IT Infra

About Simform:

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview:

We are seeking a highly motivated and experienced IT Manager/Sr. IT Manager to lead and manage our IT infrastructure and operations. The ideal candidate will possess a strong technical background in Windows and Linux server administration, network design and implementation, and ITSM practices. The candidate will also demonstrate proven leadership skills, the ability to manage a team, and a passion for problem-solving. This role requires a hands-on approach, a proactive attitude and a commitment to ensuring the reliability, security, and efficiency of our IT systems.

Key Responsibilities

Infrastructure Management:

Design, implement, and maintain Windows and Linux server environments, including operating system installation, configuration, patching, troubleshooting, performance monitoring and fine-tuning.
Manage and administer Active Directory, DNS, DHCP, and other core Windows Server services.
Manage and administer Linux Server environments, including package management, user management, security hardening, troubleshooting, performance monitoring and fine-tuning.
Design, implement, and manage network infrastructure, including routers, switches, firewalls, wireless access points and VPNs.
Implement and maintain network security best practices, including intrusion detection and prevention systems.
Monitor network performance and security, proactively identifying and resolving issues.
Monitor network traffic, system logs to identify potential security threats.
Manage and maintain data backups and disaster recovery plans.
Oversee and manage IT operations.
Manage and maintain O365 and cloud infrastructure (e.g., Azure and AWS)

Team Leadership & Management:

Lead, mentor, and motivate a team of IT professionals.
Provide technical guidance and support to team members.
Conduct performance reviews and provide constructive feedback.
Manage team workloads and priorities, ensuring efficient task completion.
Promote a collaborative and positive team environment.

IT Service Management (ITSM):

Implement and maintain ITSM best practices, including incident management, problem management, change management, and configuration management.
Develop and maintain IT documentation, including system configurations, procedures, and policies.
Manage and monitor IT service level agreements (SLAs).
Continuously improve IT service delivery processes.

Problem Solving & Troubleshooting:

Effectively troubleshoot and resolve complex technical issues related to servers, networks, and applications.
Identify and implement solutions to improve system performance, security, and reliability.
Proactively identify potential issues and implement preventative measures.

Strategic Planning & Budgeting:

Develop and implement IT strategies aligned with business objectives.
Participate in IT budget planning and management.
Evaluate and recommend new technologies and solutions.

Vendor Management:

Manage relationships with IT vendors and service providers.
Negotiate contracts and ensure vendor performance.

Required Skills & Qualifications :

Minimum of 8-10 years of overall experience in the IT Infrastructure Operations. At least 3-5 years of experience in a Lead/Manager or higher position in a reputed IT company.
Education: Bachelor's degree in IT, Computer Science, or a related field.
Expert-level knowledge of Windows Server administration, including Active Directory, Group Policy, and PowerShell scripting.
Expert-level knowledge of Linux server administration, including command-line tools, shell scripting, and system monitoring.
Strong understanding of networking concepts, including TCP/IP, routing, switching, firewalls and VPNs.
Experience with network design, implementation, and administration.
Experience with virtualization technologies (e.g., VMware, Hyper-V).
Experience with ITSM frameworks and practices (e.g., ITIL).
Experience with backup and disaster recovery solutions. Leadership & Management Skills:
Proven ability to lead, mentor, and motivate a team.
Excellent communication, interpersonal, and problem-solving skills.
Ability to prioritise tasks and manage multiple projects simultaneously.
Strong analytical and decision-making skills Plus Skills & Certifications:
Experience with cloud platforms (e.g., AWS, Azure, GCP). Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Cloud Professional Architect).
Network certifications (e.g., CCNA, CCNP) & ITIL certification

Why Join Us:

Young Team, Thriving Culture
Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.
Well-balanced learning and growth opportunities
Free health insurance.
Office facilities with a game zone, in-office kitchen with affordable lunch service, and free snacks.
Sponsorship for certifications/events and library service.
Flexible work timing, leaves for life events,

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