Roles & Responsibilities:

Supervise daily data processes to identify and resolve issues where files are delayed or stuck.
Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
Collaborate with collaborators to provide updates and ensure visibility in issue resolution.
Develop and refine dashboards or reports to track system performance and file flow metrics.
Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
Responsible for ensuring that data is adhering to the KCI metrics on a regular basis
Develop and implement test plans, scripts to validate system updates, patches and new deployments
Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
Automate repetitive testing processes and improve testing efficiency.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Bachelors degree and 0 to 3 years of Life Science/Biotechnology/ Pharmacology/Information Systems experience

Or

Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Functional Skills:

Must-Have Skills

Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
Experience with data transfer processes and tackle stuck or delayed data files.
Knowledge of testing methodologies and quality assurance standard processes.
Proficiency in working with data analysis and QA tools.
Knowledge of writing SQL will be helpful

Good-to-Have Skills:

Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL
Some understanding of API integrations such as MuleSoft
Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
Sharp learning agility, problem solving and analytical thinking
Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control
Knowledgeable in reporting tools (e.g. Tableau)

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

Soft Skills:

Able to work under minimal supervision
Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work
Excellent analytical and gap/fit assessment skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Strong presentation and public speaking skills

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