Role description

Role Service Now Business Analyst total 4 positions

Experience 8 to 10 years of overall experience 5 years of experience as a Business Analyst

Location Hyderabad work from customer office

Work Timing General and EST Time zone

Overview

This is a position in the Digital Employee Experience Team The ideal candidate will be a detailoriented forwardthinking Business Analyst passionate about understanding business needs translating them into actionable technical requirements and contributing to the evolution of our employee experience platforms digital content management and optimization

Responsibilities

Business Analysis Requirements Management

Engage with business stakeholders to understand needs pain points and improvement opportunities for the Knowledge Management EC Pro Portal Now Assist AI modules

Agile Delivery Collaboration

Partner with the Scrum Master and development team to prioritise user stories for each sprint cycle

Support ongoing backlog refinement ensuring stories are welldefined estimated and aligned with project goals

Monitor and manage the issues and requests queue ensuring timely triage resolution and communication

Work closely with crossfunctional teams to understand mutual impacts of upcoming changes on their processes and to assess how their initiatives affect our modules

Cross functional collaboration

Collaborate with Training and Communications specialists to support the creation of clear and timely communication materials regarding product changes enhancements and upcoming releases

Qualifications

Technical Functional Skills Must have

5 years of experience as a Business Analyst in a ServiceNow environment

Familiarity with ServiceNow Knowledge Management and Employee Center Pro Service Portal Now Assist AI

Strong understanding of Agile delivery methodologies backlog management and sprint planning

Ability to write highquality user stories acceptance criteria and process documentation

Experience performing UAT including test planning execution and defect management

Analytical Professional Skills

Excellent analytical and problemsolving abilities with the capacity to break down complex issues into actionable tasks

Ability to translate business needs into technical concepts and vice versa

Strong communication and stakeholder management skills across technical and nontechnical audiences

Highly organised with the ability to manage multiple priorities and maintain attention to detail

Preferred Experience Good to Have

Prior exposure to KnowledgeCentered Service KCS practices

Experience working with global or crossfunctional teams

Basic understanding of ServiceNow administration or configuration

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