Your Job

You will be the global main point of contact for order management activities, supporting regional front office Customer Service on order creation, order maintenance, order confirmation, expedites and any other back office related activities.

Our Team

Global Center of Excellence - Front Office Customer Support team as a Front Office Customer Support representative primary point of contact for all order fulfilment activities, ensuring prompt and efficient responses to inquiries from assigned customer accounts

What You Will Do

Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data. This may include the EDI workflow process and any other order creation related activities
Order & customers portal maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C's when defined or per Molex policies. Order confirmation, rescheduling date and confirmation, processing of billing and invoice upload. Include any special requirements from customers that are agreed under the service agreement
Order Confirmation management: Validate Molex delivery schedule with internal stakeholders and communicate Molex response to front office CSR
Expedites: Process the expedites requests through either CIC, email from customers thru front CSRs or portals etc. Validate the status of supply in SAP prior to working with IP/PP team for improvements. Follow-up with IP/PP for closure and completion of expedite process and closed communication loop with the front office CSR team
Reporting: Supports generation of reports to Front office customer service teams
Allocation: Compile critical requirements from customers, work with plants on the production planning to prevent line impact especially to our Mega/Strategic customers
Record creation and maintenance on SAP, share point or any agreed and designated location as per requirements from the Front office CSR team

Who You Are (Basic Qualifications)

2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diploma/graduates are encouraged to apply.
Knowledge of SAP / ERP system would be preferred.
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
English language is mandatory both written and oral proficiency.

What Will Put You Ahead

Backoffice support to GSM Customer Service activities.
The ideal candidate will demonstrate teamwork, pro-activeness, and flexibility in supporting business needs.
The candidate will have an organized approach, is expected to work independently in a highly pressure environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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