Scope:

The Planning Operate team supports global enterprise customers running mission-critical Demand and Fulfillment solutions on Blue Yonder SaaS platforms.

Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.

Our current technical environment:

Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
Application Architecture: MOCA, PageBuilder and Integrator
Cloud Architecture: MS Azure
Databases - Oracle / SQL Server

What you'll do:

Escalation Ownership

Resolve complex Demand & Fulfillment solution issues
Lead root cause analysis for production defects
Own solution stability improvements
Partner with engineering teams for fixes

Solution Expertise

Act as SME for:

Demand Planning
Fulfillment Optimization

Customer Solution Stability

Improve platform reliability Drive recurring issue elimination
Enhance service adoption and consumption

Deployment & Upgrade Support

Provide technical leadership during:

customer upgrades
rollouts
patch deployments
post-go-live stabilization

Knowledge Engineering

Document recurring issues
Build reusable troubleshooting patterns
Publish knowledge base articles

Support internal enablement

What we are looking for:

Must Have Requirements:

Experience:

10+ years SaaS / enterprise application support
6+ years Supply Chain Planning domain experience in BY
Strong exposure to Demand & Fulfillment modules including D360

Technical Skills:

Expert-level:

Oracle SQL / PL-SQL
Unix / Linux environments
Shell / Python scripting
Production troubleshooting workflows
Integration debugging

Process Knowledge

Candidate should understand:

Incident management
Problem management
Change management
SLA handling
Ticket lifecycle ownership
Top notch communication skills
Customer-facing support capability

Nice to Have:

Experience with:

Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Senior Support Engineer 2 - Blue Yonder Demand Planning, Blue Yonder Fullfilment & PLSQL