Job Description

Introduction to the role:

The facilities Coordinator – Workplace Services is responsible for independently managing day-to-day workplace operations at the assigned CSC India office. This role acts as the on-ground operations lead, ensuring consistent service delivery across soft services, employee transport, and workplace experience, while maintaining compliance and cost discipline. The position requires hands-on execution with ownership, proactive issue resolution, and strong vendor management capability.

Some of the things you will be doing:

Workplace Operations & Service Delivery
Own end-to-end delivery of workplace services (housekeeping, security, pantry, pest control, waste management, front office)
Ensure daily service quality, hygiene standards, and workplace readiness
Conduct structured walkthroughs and drive closure of issues without escalation dependency
Ensure readiness for audits, leadership visits, and business-critical operations
Maintain accurate seating plans, occupancy tracking, and workspace utilization data
Vendor Management & Governance
Act as single point of contact for all site vendors
Drive vendor performance against SLAs, including:
Service quality
Manpower deployment
Compliance adherence
Conduct monthly vendor reviews and highlight risks proactively
Ensure statutory compliance documentation is complete and audit-ready
Escalate performance gaps with clear data—not opinions
Helpdesk & ServiceNow Ownership
Own ServiceNow / CAFM operations for the site:
Ticket triaging, assignment, tracking, closure
Ensure SLA adherence and user satisfaction
Identify recurring issues and recommend process fixes, not just closures
Maintain clean ticket hygiene (audit-proof records)
Employee Transportation Management
Manage end-to-end transport operations: o Routing, rostering, vendor coordination
Ensure compliance (driver verification, permits, vehicle standards)
Track service reliability and employee feedback
Validate transport invoices with data-backed verification
Technical Coordination (Informed Oversight)
Track preventive maintenance schedules and ensure execution
Coordinate with engineering vendors for breakdown resolution
Maintain statutory compliance logs (fire, electrical, safety audits)
Support emergency drills and safety programs
Financial & Commercial Discipline
Support PR/PO processes and vendor onboarding
Verify invoices with operational validation (not blind approval)
Maintain site-level cost trackers and consumption data
Highlight cost inefficiencies and optimization opportunities
Cross-Functional Coordination
Work closely with HR, IT, Finance for operational requirements
Support onboarding/offboarding (access, seating, readiness)
Maintain documentation in ServiceNow, SharePoint, and trackers
Respond to global queries with accurate and timely inputs Systems & Tools
ServiceNow / CAFM
Microsoft Teams
SharePoint
MS Excel (Intermediate – reporting, trackers, validations)

What Technical Skills, Experience, And Qualifications Do You Need

Education: Graduate (BBA / B.Sc / Hospitality / Equivalent)
Experience: 6–12 years in Facilities / Workplace / Hospitality operations
Certifications (Preferred): o IFMA FMP o IOSH / Safety certifications
Strong vendor handling capability (firm but professional)
Ability to operate independently at site level
Experience with ServiceNow / CAFM systems
Good communication skills (English + local language preferred)
Working knowledge of compliance, audits, and workplace standards

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Facilities Coordinator