We are seeking a skilled ServiceNow MID Server Support Specialist to manage, maintain, and optimize MID Servers in a complex, enterprise-scale ServiceNow environment. The ideal candidate will have strong troubleshooting skills, experience in IT infrastructure, and a deep understanding of how MID Servers facilitate integrations between ServiceNow and external systems.

Key Responsibilities:

MID Server Management:
Deploy, configure, and maintain ServiceNow MID Servers across multiple ATTCOMM environments.
Monitor MID Server health, performance, and connectivity to ensure high availability.
Troubleshoot and resolve issues related to MID Server failures, authentication, and network connectivity.
Integration Support:
Ensure MID Servers facilitate secure and efficient data exchange between ServiceNow and external systems.
Support integrations such as LDAP, SCCM, Discovery, Orchestration, and third-party APIs.
Collaborate with development teams to configure and optimize MID Server settings for integration use cases.
Security & Compliance:
Implement best practices for MID Server security, including certificate management and encryption.
Perform periodic audits to ensure compliance with AT&T enterprise security policies (ASPS).
Monitoring & Optimization:
Use ServiceNow Performance Analytics and logs to proactively identify and resolve MID Server performance issues.
Optimize MID Server clustering and load balancing for large-scale deployments.
Incident & Change Management:
Respond to and resolve incidents related to MID Server operations within defined SLAs.
Coordinate MID Server updates, patches, and upgrades with minimal impact on business operations.

Required Qualifications:

Strong experience with ServiceNow MID Servers, including deployment, troubleshooting, and optimization.
Certified ServiceNow Administrator (CSA)
Hands-on experience with ServiceNow Discovery, Orchestration, and Integrations (e.g., REST/SOAP, LDAP, SCCM).
Knowledge of Windows and Linux servers, networking concepts (firewalls, proxies, DNS), and authentication protocols (OAuth, SAML, Kerberos).
Experience with PowerShell, Python, or Shell scripting for automation and troubleshooting.
Understanding of ITIL processes, particularly Incident, Change, and Problem Management.
Strong analytical and problem-solving skills with the ability to work independently and collaboratively.

Preferred Qualifications:

3+ years of experience with ServiceNow Administration
Experience working in large-scale ServiceNow environments (multi-instance, multi-tenant platforms).
Familiarity with cloud environments (AWS, Azure) and how MID Servers interact with cloud resources

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