Black And White Business Solutions is seeking a highly skilled International Voice Process - Senior Executive to join our customer service team. This role is crucial for delivering world-class support to our international customers. The ideal candidate will possess excellent verbal communication skills in English, strong abilities in customer query resolution, and a proven track record in handling international voice processes efficiently and professionally.

Key Skills Required

Excellent verbal communication in English: Exceptional fluency and clarity in spoken English to effectively interact with international customers.
International voice process handling: Demonstrated experience in managing customer interactions over the phone in an international contact center environment.
Customer query resolution: Proven ability to efficiently resolve a wide range of customer inquiries and issues, ensuring customer satisfaction.
Call documentation & CRM usage: Proficiency in accurately documenting call details and using CRM (Customer Relationship Management) systems.
Active listening & problem-solving: Strong active listening skills to understand customer needs thoroughly and effective problem-solving abilities to provide appropriate solutions.
Ability to handle pressure and high call volumes: Capacity to maintain composure and effectiveness in a fast-paced environment with demanding call volumes.
Basic computer and typing skills: Fundamental computer literacy and adequate typing speed for efficient data entry.

Roles and Responsibilities

Handle inbound and outbound calls for international customers in a professional and courteous manner.
Resolve customer queries efficiently and ensure high levels of satisfaction by providing accurate and timely information.
Document all interactions accurately in internal systems, maintaining detailed and comprehensive records of customer communication and resolutions.
Maintain call quality standards and strictly follow company procedures and guidelines for all customer interactions.
Escalate complex issues to the appropriate department or senior personnel when necessary, ensuring timely resolution for challenging cases.
Work towards achieving daily/weekly performance targets, including call handling time, resolution rates, and customer satisfaction scores.
Stay updated on products, services, and process changes to provide the most current and relevant information to customers.
Collaborate with team members and supervisors for consistent service quality and to share best practices.

Qualification

Graduation Mandatory

CTC Range

Up to 7 LPA (Lakhs Per Annum)

Notice Period

Immediate to 15 Days

Mode of Interview

Virtual

Contact: Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp: 9900261540 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Senior Process Executive

International Voice Process - Senior Executive