Job Title: Admission Counselor - Centre for Distance & Online Education

Location: REVA University, Bengaluru

Department: Admissions & Student Affairs

Reporting to: Centre for Distance & Online Education (CDOE)

Job Summary

This hybrid role is designed for a versatile professional who can navigate the entire student journey within the Centre for Distance & Online Education (CDOE). You will be responsible for converting prospective leads into enrolled learners through expert counseling, managing the administrative execution of admissions, and providing post-enrollment support to ensure student success and retention.

Key Responsibilities

1. Admissions Counseling & Lead Conversion

Helping Students/Candidates Choose: Talk to potential students through incoming and outgoing calls to understand their career goals and suggest the best online degree or certificate programs for them.
Completing Applications Stay in touch with leads via phone, email, and chat to guide them through the process and turn their interest into a finished application.
Knowing the Programs: Clearly explain the benefits of our industry-focused courses, which are created alongside top national and global universities.
Meeting Targets: Work to meet and go beyond monthly and three-month enrollment goals for your assigned area.

2. Admission Executive & Operational Duties

Documentation: Oversee the complete admission lifecycle, including document verification, eligibility checks, and fee collection.
Compliance: Ensure all admission processes strictly adhere to UGC/ODL/CIQA regulatory guidelines and institutional policies.
Database Management: Maintain a detailed and accurate database of all interactions and student records in the CRM or LMS.
Process Coordination: Work with the academic and finance teams to ensure seamless student onboarding and batch creation.

3. Student Support & Retention

· Student/Candidates Helpdesk: Be the main person students talk to when they have questions, providing quick answers and guidance from the start of their course to the end.

· Keeping Students Motivated: Use different ways to encourage students to join classes, stay happy with their studies, and successfully finish their programs.

· Solving Problems: Handle student complaints and offer academic advice with a kind and helpful attitude.

· Collecting Feedback: Ask students for their opinions and look at their feedback to help the center make its online learning and services even better.

Required Skills & Qualifications

Education: Graduate in any discipline (Minimum).
Experience: 1–4 years of experience in Inside Sales, Admission Counseling, or Student Support, preferably within an EdTech or Distance Education environment.
Communication: Excellent written and spoken English proficiency with a vibrant and approachable personality.
Soft Skills: Strong sales bent of mind combined with the patience and empathy required for student counseling.
Tech Savvy: Proficiency in MS Office Suite (Excel/Word) and experience with CRM/LMS platforms.

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