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role specification

Workforce & Recruitment Process Manager - australia

role purpose

The process manager is responsible for supporting a specific group of Randstad clients and onsite

teams with client specific projects, creating and managing complex reporting and design, improving

and reviewing workflow and process. The Process Manager does this by engaging both with clients

and account management teams to actively work on projects and ensure current reporting structures

are adhered to. They are responsible for the continuous improvement of the quality of the service to

our clients.

priorities for the role include

Partnering with the National Account Manager the Process Manager will reference the strategic plan

of Randstad Australia to determine priorities, set plans for projects and programs and leverage the

resources of integrated teams.

With a core focus on Key Account client onboarding and retention the Process Manager will play a key

role in analysis of information from a wide range of internal and external sources to ensure that we

are efficient, productive and well placed to meet our business objectives.

Effective communication and engagement of key stakeholders will be critical to ensure that there is

buy in and ownership of the execution of these initiatives.

main accountabilities

. Leadership

. Recruitment & workfo rce management

. Reporting

. Continuous improvement projects

. Compliance and auditing

Leadership

. Lead the administration team

. Onboarding, development and training of administration team members

. Ensure execution of on time deliverables through effective leadership of administration team

. Ensure 100% compliance to client standards through daily, weekly, monthly audits

. Lead and manage all resources effectively to achieve national Amazon reporting, compliance,

administrative requirements

Recruitment & Workforce management

. Assist with recruitment activities during hiring periods - screening, selection, placement

. Work with the Resourcing team leader to develop and improve recruitment workflow process

. Ensure that daily workforce management tasks are completed by the administration team -

rostering, booking, candidate care, payroll issues etc

. Provide general support and coverage for resourcing and onsite teams when required - ie

leave coverage or when additional resourcing across any team is required

reporting

. Responsible for existing reporting across both client account and Randstad internal

. Ensuring all client reporting requirements are adhered to

. Responsible for ongoing maintenance and review of reporting, audit reports and general

support for the account management team

. Work together with the site teams on tracking and reporting daily/weekly/monthly metrics as

required by client

. Design and implement new/additional client reporting functions

. Work closely with client and site teams to review and improve reporting/compliance gaps

. Provide key metrics and data to key account/s in the form of spreadsheets, presentations and

technology dashboards

. Ensure data integrity of internal reporting and tracking tools

continuous improvement projects

. Project management and implementation of any new auditing/compliance/reporting process

. Assist with continuous improvement of workflow process across all functions of the key

account/s

. Engaging with the account management team on high level strategies to secure the account

and improve overall position

compliance and auditing

. Ensure auditing requirements are met and assist with automation of compliance reporting

. Working closely with both the client stakeholders and account management team to close

any gaps that arise through the auditing process

. Leverage internal stakeholders to assist with automation of current and new auditing

requirements

. Ensure 100% compliance to client standards

your profile

experience

The Process Manager has proven experience of developing relationships at all levels. She/he also has

a wide-ranging skill-set in business process management, data, systems and technology. Previous

experience working with a business analyst, workforce analyst or process manager role required.

personal competencies

The successful individual will demonstrate high attention to detail and proven ability to collaborate

with internal and external stakeholders. They will have exceptional communication skills, both written

and verbal, and will use their initiative to problem solve, influence, negotiate and engage with both

internal and external stakeholders. The Process Manager will show enthusiasm, and have a strong

commitment to customer service, delivery and follow through.

The ideal candidate should feel comfortable to effectively work and communicate at all levels, with

multiple stakeholders of varied backgrounds, nationalities and cultures, from senior management to

trainee consultants. Personal authenticity is a must.

behavioural competencies

Randstad has a strong culture with four strategic building blocks at its core that underpin all our

activities, and promotes a focus and drive for our people to deliver. The desired behaviours against

these building blocks are summarised as such: high level of initiative, service orientation, passion for

results, problem analysing, planning, and organising.

promoting core values

. Promotes and acts at all times, internally and externally, on Randstad's core values of to

know, to serve, and to trust, as well as the simultaneous promotion of all interests, and

striving for perfection

. Ensures that others in the team do the same and does not accept violations of the core

values

. Acts consistently in a manner that is clearly identifiable with what the brand stands for and

what it means to be the market leader in terms of quality

. Protects the image and awareness of the brand in the market

key performance indicators

. Achieving on-time deliverables

. Team fulfillment targets - 100% of labor orders filled

. Ensure data integrity of all reporting

. Executing on client / internal projects within the desired timeframe

. Quality and accuracy of reporting/administration submitted

language skills

English

reporting relationship

The Process Manager will report into the Commercial Manager.

Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.

senior specialist, project and program management.