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Job title Staff - O2C

Reports to Senior 3 - O2C

Job purpose

This role is responsible for one or more of the following processes within the Order to Cash (O2C) team:

Customer Master Data Management
Sales Order Processing
Customer Invoicing
Collections & Dunning
Cash Application
Bank Posting and Reconciliation

Responsibilities

Create, validate, maintain, and ensure compliance of Customer Master Data with defined standards.
Ensure timely and accurate processing of sales orders and customer invoices.
Follow up on outstanding receivables and coordinate with business teams for dispute resolution.
Adhere to internal controls, audit requirements, and statutory guidelines.
Update trackers and dashboards to reflect progress on collection efforts and unresolved items.
Promptly escalate issues or delays for resolution.
Ensure compliance with local statutory requirements and guidelines to prevent errors in processing.
Follow established processes and timelines for reports and schedules.
Update dashboards to demonstrate the progress of activities and the status of multi-country engagements.
Provide timely and comprehensive responses to client inquiries.

Functional & Technical skills

Experience in Order to Cash. Experience in one of the areas below:
Customer Master Data
Order Entry & Fulfilment
Billing & Invoicing
Collections
Cash Application
Bank Posting and Reconciliation
Experience in process transition.
Basic understanding of accounting processes.
Familiarity with accounting principles such as IFRS and US GAAP is a valuable asset.
Proficient in Microsoft Excel and other MS Office applications.
Experience with ERP systems such as D365, SAP or Business Central.
Strong organizational skills, initiative, and a commitment to quality work.
Ability to work independently with minimal supervision.
Highly motivated self-starter with excellent interpersonal skills.
Exposure to customer credit management or dispute resolution is a plus.

Qualifications & Experience

B. Com/M.Com/Pursuing ACCA, CA intermediate with 1-4 years of relevant accounting experience.
Role may also require extended working hours during peak periods.
Candidate may also be required to work in time zones that provide adequate coverage to global clients in order to facilitate collaboration with EY and client stakeholders.

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