Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche De Poste

The F&A Senior Admin Assistant will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of above-mentioned processes and will need to coordinate with the offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.

Key Accountabilities

Research customers shipping information to determine the root cause of discrepancy.
When cause of discrepancy is identified, problem solving, analytical skills will be used to determine appropriate course of action.
Detailed emails may be required for proper documentation
Use of various software packages may be needed for processing of adjustments for invoices
Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
Process corrections timely and accurately utilizing proper methods.
Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
Providing customer specific information.
Calculate and process large and complex adjustments with appropriate reasoning and research skills.
Europe Billing experience preferred.

Skills Necessary

Excellent written and verbal communication skills.
Excellent interpersonal skills.
Analytical & Problem-solving skills.
Must possess advanced reasoning and research skills.
Decision making skills.
Excellent typing speed for data entry.
Must be customer focused.
Need to comprehend and cater to respective email requests accordingly.
Eye for detail and must meet stiff deadlines.
Self-driven.
Strong customer orientation to understand customer services issues.
Knowledge of MS Office.

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Customer Protection Team Associate

F&A Senior Admin Assistant

Senior Executive Claims Legal

Back Office

Customer Service || International BPO