Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture .

About This Role

We are seeking a detail-oriented and customer-focused Collections Analyst to join our Credit to Collections team in Pune. This role involves managing outbound communications with customers to resolve outstanding balances, ensuring accurate documentation, and collaborating with internal teams to support timely issue resolution. The ideal candidate will bring strong accounting knowledge, proficiency in Excel, and experience in collections and reconciliation processes.

What You'll Do

Conduct outbound calls to customers regarding outstanding balances and provide account-related information.
Document all customer interactions and update account records accurately.
Follow up on customer commitments and ensure timely resolution of queries.
Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders.
Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR reports.
Support audit requirements and ensure compliance with internal controls.
Analyse reports and propose corrective actions to improve cash flow and reduce bad debt.
Adhere to organisational objectives and contribute to cost reduction initiatives through automation and process optimisation.

Who You Are

Holds a B.Com, Master's in Finance, or Diploma in Finance.
Possesses solid understanding of the Order to Cash process and basic accounting principles.
Experienced in outbound collections and reconciliation activities.
Proficient in Microsoft Excel and ERP systems such as Oracle or SAP.
Demonstrates strong analytical and problem-solving capabilities.
Communicates effectively, both verbally and in writing, with internal and external stakeholders.
Understands B2B customer dynamics and debt collection processes.
Familiar with forecasting tools for cash flow prediction and AR reporting.

Not a perfect fit

Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's In It For You

Opportunity to work in a global shared services environment with exposure to cross-functional teams.
Be part of a team that drives financial efficiency and customer satisfaction.
Gain experience in telecom industry operations and financial reporting.
Contribute to impactful initiatives that improve cash flow and reduce revenue leakage.

What Skills You Will Learn

Advanced reconciliation and reporting techniques using Excel and ERP systems.
Stakeholder management across finance and operational teams.
Process optimisation through Lean/Six Sigma methodologies.
Enhanced communication and negotiation skills in a B2B environment.
Audit readiness and compliance management.

VOIS Equal opportunity employer commitment

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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