At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

As an Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

Monitors system performance and escalates non-routine issues to ensure optimal functionality

Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders

Performs the implementation of agreed remedies and preventative measures to maintain system integrity

Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes

Engages in the development and deployment of preventative maintenance procedures

Manages service support activities, including access control, application installation, and retirement of outdated systems

Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision

Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders

Completes disaster recovery testing and post-implementation reviews to ensure system resilience

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications

- BS or MS degree in computer science, computer engineering, or other technical discipline
- 4+ years of software experience with good understanding of either Java or Python language
- Good Understanding of Big Data - Hadoop, MapReduce, Hive, MySQL, Shell Scripting etc. OR GCP services - Big Query, Dataflow, Dataproc etc.
- Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner

Preferred Qualifications

Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.