Designation: - Leasing & CRM Operations Manager – Commercial Properties

Indialand Group is hiring a dynamic and experienced Leasing and Customer Relations Manager to oversee leasing operations of Commercial Office Building / IT Park and enhance client relationships across our properties.

Location: - Coimbatore.

Work Exp:- Minimum 12 years.

CTC – 15 to 20 lpa.

Key Responsibilities: -

Leasing Operations

Manage leasing activities for office spaces and industrial properties.
Develop and execute leasing strategies to maintain high occupancy rates.
Conduct property tours, negotiate lease terms, and finalize agreements.
Coordinate tenant on-boarding, renewals, and exit formalities.
Monitor market trends and adjust pricing strategies accordingly.
Analyse market trends and competitor offerings to optimize pricing and positioning.
Develop and implement policies necessary for improving the profitability and efficiency of a leasing department.

· Maintain a strong network with real estate brokers, consultants, and corporate occupiers.

Customer Relationship Management

Serve as the primary point of contact for tenants and clients.
Address inquiries, concerns, and service requests promptly and professionally.
Maintain accurate records of client interactions.
Organize client engagement initiatives to improve satisfaction and retention.
Collaborate with internal teams to deliver seamless customer experiences.
Prepare leasing reports, occupancy metrics, and customer feedback summaries.
Ensure compliance with local real estate laws and company policies.
Liaise with legal and finance teams for documentation and payment tracking.

Internal Stakeholder co-ordination

· Work closely with Legal, Finance, Projects, Facility Management, Security, and Marketing teams.

· Ensure timely billing, collection follow-ups, and adherence to lease terms.

· Support management with leasing MIS, occupancy reports, revenue projections, and dashboards.

Compliance & Documentation

Ensure adherence to lease terms, statutory norms, SEZ requirements
Maintain accurate records of leases, renewals, client communication, and approvals.
Support audits and management reviews with required leasing and CRM documentation.

Branding & Tenant Engagement

Support tenant engagement initiatives, networking events, and branding activities within the commercial property.
Coordinate with Marketing for property promotion, brochures, and corporate presentations.

Skills & Competencies

Strong negotiation and commercial acumen
Excellent communication and relationship management skills
Knowledge of commercial lease structures and documentation
Market intelligence and analytical skills
Ability to manage multiple stakeholders
Proficiency in CRM tool (ZOHO would be an added advantage), Excel, and MIS reporting
Customer-centric and solution-oriented approach

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