About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Mission

The mission of the Service IT Designer Lead is to enable sales success for large multinational customers by shaping robust, scalable, and differentiated digital service designs, translating customer needs into compelling digital service propositions that integrate seamlessly with telecommunications solutions.

Mission in Practice

Act as the digital service authority in complex presales engagements
Bridge customer expectations, technical feasibility, and commercial viability
Ensure digital service designs are consistent, reusable, secure, and aligned with strategic platforms
Elevate the quality and credibility of telco digital service offerings in competitive deals
Key Responsibilities

The Service IT Designer Lead is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large multinational customers . The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.

The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.

Presales & Deal Support
Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
Participate in customer workshops, RFIs, RFPs, and bid responses , representing the digital service perspective
Translate customer business and technical requirements into digital service designs aligned with telco offerings
Digital Service Design
Design the digital service layer for a given customer , including:

Service portals and customer interfaces
Automation and orchestration components
Monitoring, analytics, and reporting capabilities
APIs and integration with customer and internal systems

Define service decomposition into digital components, dependencies, and interfaces
Ensure designs align with standardized platforms, reusable components, and reference architectures
Architecture & Integration
Collaborate with IT architects to ensure end-to-end design consistency
Define logical and high-level technical architectures supporting the digital service layer
Ensure interoperability with customer environments and third-party systems
Governance & Quality
Ensure digital service designs are:

Secure, scalable, and resilient
Aligned with internal standards and regulatory requirements
Commercially viable and implementable within deal constraints

Review and validate digital service designs produced by other designers or partners
Leadership & Enablement
Act as subject-matter expert for digital service design within presales
Mentor and guide service designers on complex opportunities
Contribute to the evolution of design frameworks, templates, and best practices

About You

Key Skills & Experience
Strong experience in IT / digital service design within a telecommunications or large enterprise environment
Proven background supporting presales and complex B2B deals
Solid understanding of:

Digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
Cloud, automation, and API-based architectures
Customer-facing digital solutions

Ability to communicate complex designs clearly to technical and non-technical stakeholders
Experience working with multinational enterprise customer
Preferred
Experience with global managed services or large-scale telco solutions
Familiarity with IT service frameworks (e.g. ITIL) at a conceptual level
Exposure to security, compliance, and data protection requirements in regulated market
Strong stakeholder management and presentation skills
Structured, design-driven mindset
Ability to operate under deal pressure and tight timelines
Collaborative leadership style with a customer-centric approach

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What We Offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

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