Description

ABOUT THE ROLE

Amazon is seeking an experienced and highly strategic Executive Assistant to support a senior leader (VP, L10) within Retail Business Services (RBS) and serve as the Lead EA for the broader administrative team across the org. This role goes beyond traditional executive support — it is a demanding, high-stakes strategic leadership position. The EA operates as a force multiplier for the leader: thinking like the executive, not just executing tasks on their behalf. It requires exceptional organizational acumen, the ability to influence without authority, and a commitment to driving operational excellence across a matrixed, global organization.

This role operates across multiple global time zones — including India, the US, and Europe — and requires high availability to respond to time-sensitive situations as they arise. While the role demands flexibility and responsiveness, it also offers meaningful autonomy in how and when work gets done outside of core commitments. The right candidate thrives in ambiguity, is energized by complexity, and brings calm and structure to a fast-moving, high-pressure environment.

This role will not have direct reports but will provide oversight, mentorship, and coordination across the EA team within RBS, ensuring consistent, high-quality administrative support at scale.

Key job responsibilities

Strategic Partnership

Serve as a trusted strategic partner to the VP, understand business objectives, team interdependencies, and organizational priorities
Attend high-level meetings (QBRs, WBRs, leadership reviews) to maintain awareness of business direction and priorities
Draft, edit, and send key leadership communications on behalf of the leader, demonstrating strong executive-level writing skills; convert complex discussions into crisp what happened / so what / next steps summaries
Build and maintain strong partnerships with cross-functional stakeholders including PXT, Finance, Recruiting, and Legal

Executive Office & Calendar Orchestration

Own the leader's calendar end-to-end — prioritization, tradeoffs, buffers, travel blocks, and focus time — across multiple time zones (IST, US, EU) with minimal direction
Act as an intelligent gatekeeper: accept/decline requests based on business priorities, protect deep-work time, and manage inbound requests without escalating noise to the leader
Prepare daily/weekly run sheets with meeting objectives, attendee context, pre-reads, and expected outcomes to ensure the leader is always prepared and time is never wasted
Build and maintain operating rhythms: 1:1s, staff meetings, business reviews, QBRs, and leadership cadences across geographies
Monitor key dates and deliverables across multiple organizational levels

Program & Project Management (PMO-lite)

Drive follow-through on action items across cross-functional stakeholders — track owners, milestones, risks, and deadlines; build lightweight systems (trackers, templates, checklists) to ensure nothing falls through the cracks
Support business reviews (MBRs/QBRs) by preparing dashboards, highlights, risks, decisions needed, and executive summaries
Schedule DOC prep and ensure DOCs are ready and meeting the bar
Support and at time lead projects that impact multiple organizations, driving org-wide improvements and standardization
Simplify or eliminate processes that are no longer effective; leverage AI tools and emerging technologies to enhance EA team productivity

Meeting Excellence & Follow-Through

Facilitate executive meetings end-to-end: define agendas, pre-reads, and decision points; capture decisions, owners, and deadlines; drive follow-ups to closure
Coordinate leadership visits and plan team events, offsites, all-hands meetings, town halls, AMAs, fireside chats, and tech talks — including logistics, agendas, and vendor coordination

Organizational Management & Operations

Oversee expense management and support budget tracking processes
Coordinate complex domestic and international travel arrangements with detailed itineraries, visa requirements, and contingency planning — often across time zones and on short notice
Develop and maintain standardized systems, SOPs, and mechanisms to ensure consistent operational excellence across the broader EA team
Support headcount and space planning, onboarding of new team members, and other organizational operations as needed
Manage organizational initiatives such as intern experience programs and team engagement activities

EA Team Oversight & Development

Provide informal oversight, mentorship, and guidance to EAs within the RBS org, ensuring alignment on processes, standards, and best practices
Serve as the primary point of coordination for the EA team, facilitating coverage planning, knowledge sharing, and cross-team collaboration
Conduct regular syncs with the EA team to share updates, address challenges, and drive continuous improvement
Represent the EA team's business impact to senior leadership

Leadership & Influence

Effectively influence leaders, peers, and stakeholders across organizations without formal authority
Serve as the executive-admin liaison, communicating with L8+ leadership on behalf of the senior executive
Independently resolve escalations and make sound decisions with limited guidance
Coach managers on effective EA partnerships and administrative best practices
Identify team training needs and champion EA development initiatives

About The Team

Retail Business Services (RBS) owns key business metrics driving Growth and Profitability for the Amazon consumer business, operating at the intersection of technology, data, and retail strategy. RBS influences top-line growth and bottom-line efficiency across Amazon's worldwide consumer organization by combining deep retail domain expertise with scalable technology and GenAI-powered solutions to drive measurable impact on the metrics that matter most to Amazon's long-term consumer business success.

Basic Qualifications

8+ years of executive assistant experience
5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
Bachelor's degree or equivalent, or 1+ years of professional experience
Experience with domestic or international travel coordination
Demonstrated experience providing oversight, mentorship, or informal leadership to other administrative professionals
Advanced proficiency in Microsoft Office Suite and collaboration tools (Chime, Slack, Zoom, Outlook, Teams)
Strong written and verbal communication skills with the ability to draft executive-level communications
Proven ability to handle highly confidential information with discretion and sound judgment
Ability to manage multiple high-priority workstreams simultaneously in a fast-paced environment

Preferred Qualifications

Experience in project or program management
Experience managing budgets
Experience in technology or fast-paced corporate environments
Experience managing or coordinating across a team of administrative professionals
Familiarity with Amazon tools (Chime, Quip, and internal systems) and project tracking tools (Asana or equivalent)
Experience coordinating large-scale events (50+ attendees)
Experience in a global, matrixed organization
Demonstrated ability to influence without authority using data-driven approaches
Prior experience supporting leaders operating across IST/US/EU time zones

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Development Centre (India) Private Limited - S55

Job ID: A3202438

EXECUTIVE ASSISTANT , Retail Business Services

EXECUTIVE ASSISTANT , Retail Business Services