Hardware Troubleshooting, Manage endpoint security tools Antivirus EDR XDR, Manage and monitor Windows Linux servers, Active Directory Group Policy, Ticketing tools Jira ServiceNow Freshservice, Basic Linux administration, Monitoring tools Zabbix Prometheus CloudWatch, Cloud services AWS Azure Google Workspace M365, L1 L2 support for desktops laptops printers scanners and peripherals, Networking fundamentals TCP IP DNS DHCP, Basic network troubleshooting LAN WAN Wi-Fi VPN, Backup and recovery concepts, User account management AD LDAP local users, File servers permissions and shared resources

Linux Redhat, Cisco Ccna, AWS, Maintaining zebra thermal printers, Troubleshooting thin clients, Microsoft hardware installation, Troubleshooting integrated and interdependent computer systems, Linux Operating Systems