What You Will Do

Develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed.
Provide complex product support, in a collaborative team environment, to customers, other Forescout employees, and partners.
Participate in knowledge transfer with teammates, attend formal team training sessions, brown bags, and formal mentoring.
Routinely monitor and develop knowledge assets to enable customer self-sufficiency.
Monitor and manage Support Services cases.
Achieve a high level of expertise in all areas of the product.
Capable of completing assigned duties, handling cases, and escalations within guidelines with minimal direction from Support Services Leadership.
Routinely act independently while researching and developing solutions to customer issues.
Liaison to Engineering on product issues, including design, features, and defects.
Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving.
Administer and mature a customer enterprise deployment of the Forescout solution.
Interface with Forescout Support and/or R&D to resolve issues that may impede success.
Analyse and optimize polices in accordance with customers business requirements.
Manage equipment installation and configuration at all locations, to include lab environments.
Assist customers with planning and executing Forescout software and hardware upgrades.
Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

Computer Networking Systems Administrator level knowledge of all protocol layers
Strong knowledge of enterprise networking environments
Expertise in debugging and root-cause analysis in complex systems and large environments
Understanding of enterprise computing environments, distributed applications, and strong knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches.
Experience with the configuration of Forescout products.
Hands-on experience in both Windows and Linux, Mac OSX platforms, with a solid understanding of networking principles and security best practices
Computer Networking Systems Administrator level knowledge of all protocol layers
Strong knowledge of enterprise networking environments
Industry Certifications such as CASP+, Security+, CEH, CCNA, SANS (GCIA, GCIH, GREM, GPEN) is a plus.
Advanced Administrator's level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX) is a plus.
Experience installing, implementing, and debugging network access control security solutions is a plus.
Desired skills: VMware -vSphere, Microsoft Hyper-V, and PGSQL
Understanding of programming languages: C, Java, Bash, and Python is a plus
Minimum 1 year of experience with network hardware configuration.
1-2 years of significant experience with Windows-based operating systems and Unix systems, specifically Linux.
Expertise in deploying large-scale enterprise deployments/data centers.
Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems, and virtual systems.
Experience implementing complicated software products that involve multiple components.
Experience in working and troubleshooting in heterogeneous environments.
Ability to clearly document complicated steps and procedures.
Working knowledge of shell, Perl, and XML scripting.
Excellent written and verbal communication skills, strong customer orientation, good organizational skills, self-driven with the ability to multi-task on various projects, and aptitude to learn new technologies.
Knowledge/experience utilizing Salesforce.com or similar CRM tools.
Excellent interpersonal skills and experience working in demanding and challenging environments.
Bachelor's Degree in Computer Science, Engineering, or equivalent industry experience.
ForeScout Certified Administrator (FSCA) and/or ForeScout Certified Engineer (FSCE) within the first year of employment.
A self-motivated individual with a can do attitude.

Advanced Services Engineer