Practice Head – Job Description Overview:

As the Commercial and Technical Microsoft Practice Head, you will be responsible for leading and managing all aspects of our Microsoft practice, encompassing both commercial strategy and technical excellence. You will play a crucial role in driving business growth, fostering client relationships, and ensuring the delivery of high-quality solutions leveraging Microsoft technologies.

Key Responsibilities:

1. Commercial Strategy Development: • Develop and execute a comprehensive commercial strategy for the Microsoft practice, aligned with overall business objectives. • Identify market trends, customer needs, and competitive landscape to formulate effective go-to-market strategies. • Drive revenue growth by identifying opportunities for expansion, upselling, and crossselling Microsoft solutions and services.

2. Client Relationship Management: • Cultivate and maintain strong relationships with key clients, understanding their business challenges and requirements. • Collaborate with sales teams to identify new business opportunities, participate in client meetings, and contribute to proposal development. • Act as a trusted advisor to clients, offering insights and recommendations on leveraging Microsoft technologies to achieve their business goals.

3. Technical Leadership: • Provide technical leadership and guidance to a team of Microsoft consultants, architects, and developers. • Stay abreast of the latest Microsoft technologies, trends, and best practices, and ensure their incorporation into solution design and delivery. • Drive innovation by exploring emerging technologies and evaluating their applicability to client needs.

4. Project Delivery and Quality Assurance: • Oversee the delivery of Microsoft projects, ensuring adherence to timelines, budgets, and quality standards. • Conduct regular project reviews and performance assessments, identifying areas for improvement and implementing corrective actions as necessary. • Champion a culture of continuous improvement and knowledge sharing within the Microsoft practice.

5. Team Development and Talent Management: • Recruit, onboard, and retain top talent for the Microsoft practice, fostering a culture of excellence, collaboration, and accountability. • Provide mentorship, coaching, and professional development opportunities to team members, helping them enhance their skills and advance their careers. • Encourage a culture of innovation, creativity, and problem-solving among team members.

6. Collaboration and Partnership: • Collaborate closely with other practice heads, sales teams, and cross-functional stakeholders to drive synergies and maximize business outcomes. • Forge strategic partnerships with Microsoft and other ecosystem partners to enhance service offerings, access new markets, and strengthen competitive positioning. Requirements: • Bachelor's degree in computer science, Engineering, Business Administration, or related field; advanced degree preferred.

• Extensive experience (14+ years) in the IT industry, with a focus on Microsoft technologies, solutions, and services. • Proven track record of success in driving commercial growth, managing client relationships, and leading technical teams. • Strong understanding of Microsoft product suite, including Azure, Office 365, Dynamics 365, and Power Platform. • Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire others. • Strategic thinker with a results-oriented mindset and a passion for innovation. • Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Microsoft Certified: Dynamics 365) preferred.

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