Role & Responsibilities:

TPRM Module Configuration

Perform hands-on configuration and customization of the ServiceNow TPRM module, including forms, tables, workflows, and dictionary entries.
Build, update, and manage third-party assessment questionnaires, using templates such as SIG and CAIQ.
Configure assessment logic including risk scoring, tiering, and evaluation models.
Develop and enhance third-party due diligence workflows, issue remediation flows, and renewal processes using Flow Designer or traditional workflows.
Configure Access Control Lists (ACLs) and roles to enforce secure access to vendor and assessment data.
Develop client scripts, business rules, script includes, and other components to enhance user experience and add custom functionality.

Integrations & Data Management

Implement integrations with external tools (security ratings, risk intelligence platforms, data providers) using REST/SOAP APIs and IntegrationHub.
Execute data migration for third-party, engagement, and assessment records from legacy systems to the TPRM module.
Establish and maintain processes for data validation, normalization, and data quality management across TPRM datasets.

Collaboration & Delivery

Work closely with business analysts, risk managers, and stakeholders to gather requirements and translate them into technical designs.
Participate in testing and quality assurance, support test execution, analyze defects, and resolve issues.
Prepare and maintain technical documentation such as configuration details, solution design, and release notes.
Support all phases of the project lifecycle, including development, testing, deployment, and environment migrations.

Support & Maintenance

Provide technical support for post-implementation issues, troubleshooting data discrepancies, and ensuring application stability.
Build and configure reports and dashboards to provide visibility into vendor risk posture and due diligence activities.

Associate Manager - Administration

Vendor Operations Manager, You Tube Global Vendor Operations