About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:

*Multi-agent, multi-modal customer interactions.

*Agents which can handle agent decision hubs.

*Evaluation engines to score and diagnose interactions.

*Generating insights from chat to improve SOP, Tools and Product

*Flow Fine-tuning & deployment pipelines

*Observability with agent telemetry systems Safety, governance, and cost optimization layer.

What are we looking for

We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years.

Competencies

* Create explainable workflows for multi-agent systems

* Design and operate evaluation systems for millions of conversations

* Fine-tuning of language models and its deployment workflows

* Architect low-latency pipelines for text/voice interactions

* Ensure safety, auditability, and compliance by design

* Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines

* Create standards for prompt design, prompt improvement, agent traits, and safety checks

* Build APIs, SDKs, and runtimes for agent execution

* Mentor juniors and contribute to platform-wide thought leadership

* Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)

* Background in LLM ops including training, data pipelines, GPU scheduling

* Experience with Voice & telephony integrations

* Knowledge of safety model design or compliance frameworks

* Experience building internal developer platforms or SDKs

Product Management

*You have built product(s) that are absolutely *loved* by its customers. If your product is loved by a hundred people, great, if loved by a few million, even better.

Engineering

* You have strong opinions and can explain why you have those with an objective reason.

Data Science

Your models have been deployed in real world applications and you can showcase the value to the company, business based on the work you have done

Soft Skills

Able to demonstrate attention to detail in projects or products that you have built Expected to be able to explain your choices with reason.

We will seek people who can debate and discover the right way to solve a problem in a team environment

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Product Management - AI Product Manager - Decision Engine