SAP Services - Delivery Lead

Job Description

Roles & Responsibilities :

Product Segment: SAP Service

We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations.

Reporting to the Practice head, you will be:

• Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs

• Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets

• Overseeing the management of operations, deliverables to have better efficacy.

• Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

• Deliver consistently high customer satisfaction, measured through formal and informal feedback.

• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

• Drive business growth through partnership with Sales Team to execute solutions for customers globally.

• Enhance the workplace through leadership, employee engagement and personnel development.

• Work with business partners to accurately forecast and support business growth strategies.

• Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

• Ability to prioritize company objectives and meet aggressive deadlines.

Eligibility:

• A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

• The ideal candidate should have done his engineering from a premium institute

Experience:

• Experience in establishing and maturing a delivery organization focusing on SAP services

• 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC

• Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.

• Demonstrated record of success in a goal-oriented, highly accountable, agile environment

Qualifications

• Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer

Bachelors in engineering & Masters in general management would be an advantage

Qualifications

Educational qualification:

Bachelors in engineering & Masters in general management would be an advantage

Experience :

20+ years