Key Responsibilities

Solution Architecture & Design

Architect end-to-end ServiceNow solutions across GRC, SecOps, and other enterprise modules.
Define scalable, secure, and robust architectural frameworks, ensuring alignment with business objectives.
Create architecture diagrams, data models, and solution documentation.

Strategic Planning & Platform Roadmap

Partner with business and IT stakeholders to define the long-term ServiceNow roadmap.
Identify platform improvement areas and propose scalable architectural enhancements.

Customization, Configuration & Governance

Oversee customization/configuration for GRC, SecOps, ITSM, ITOM, CMDB, and platform features.
Ensure adherence to ServiceNow best practices, development standards, and coding governance.

Integration Design

Architect integrations with enterprise systems such as LDAP, Active Directory, SAP, cloud platforms (AWS/Azure), security tools, and API-based systems.
Utilize REST, SOAP, OAuth2, JWT, MID Server, JDBC, SAML, SSL, and other protocols.

Technical Leadership & Mentorship

Guide development teams in implementing scalable and secure ServiceNow solutions.
Conduct architectural reviews and solution validations, and enforce development best practices.

Platform Optimization & Performance

Review workflows, data models, integrations, and automations to optimize platform performance.
Ensure CMDB integrity and alignment with CSDM standards.

Governance, Compliance & Security

Define governance frameworks for access controls, data security, and configuration management.
Align solutions with industry-standard cybersecurity frameworks such as NIST, COBIT, and enterprise risk policies.

Stakeholder & Client Engagement

Act as a subject matter expert for ServiceNow architecture and security-enabled solutions.
Conduct client workshops, solution demos, and architectural presentations.

Upgrades, Releases & Enhancements

Lead platform upgrades, patching, and adoption of new ServiceNow capabilities.
Ensure minimal disruption and maintain platform stability during release cycles.

Required Qualifications

Experience

1016 years of total experience with 810 years in ServiceNow.
At least 4 years in an architect or lead role.
Strong experience delivering and supporting GRC (IRM) and SecOps (SIR, VR) projects.

Technical Skills

Soft Skills

Excellent communication, presentation, and stakeholder management abilities.
Strong consulting experience and ability to translate business needs into architectural solutions.
High ownership, strategic thinking, and problem-solving capability.

Education & Certifications

Bachelor's or master's degree in engineering, computer science, or a related field.
ServiceNow CSA Mandatory
CIS (Risk & Compliance, SecOps)Preferred
ServiceNow Certified Technical Architect (CTA) Advantageous
Additional cybersecurity certifications (nice to have)

ServiceNow Governance, Risk, and Compliance (GRC)

ServiceNow HRSD,GRC IRM