Python, Automation, Context windows, Retrieval, Prompting, Function tool calling, quality engineering, Human review workflows, Designing evaluation approaches for non-deterministic output

Knowledge-Centered Service (KCS, Servicenow, Knowledge Management, intercom, Customer Support Operations, Salesforce Knowledge, Contact Center Metrics, Amelia, Salesforce Service Cloud, Digital Self-Service, zendesk, Kore.ai, Customer Experience, Genesys Cloud CX, Service Management, AI-assisted Content Management, Conversational AI, Drift, Freshdesk, Yellow.ai, Power Virtual Agents, Microsoft Copilot Studio, Chatbot Management, Search Optimization, Conversational Design, LivePerson

Nosql, Sql, Node.js, Microservices, Python, Apis, Javascript, LLMs, Conversational AI, RAG, Agentic AI, Webhooks

voice biometrics , BigQuery, Node.js, Python, Sentiment Analysis, Api Management, Agent Assist, Cloud Run, Vertex AI, Conversational AI, GE4CX, Google Gemini Enterprise for Customer Experience, CX Insights, multi-turn multimodal agents, LLM fine-tuning

python, C++, Docker, Microservices, speech technologies, Llm