Senior Manager – Quality

Level: L6

Reports To

Asst General Manager/General Manager - Quality

Education Qualification

Graduate (Commerce/science/arts / any stream)

Work experience

10 to 12 years (6 Years in a capacity of Manager and above handling Quality function) from 3rd party BPO or captive centers

Job Description

The Manager will play a key role working with operations and Support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements.

To develop and implement quality plans, programs, and procedures using statistical quality control statistics, tools and analyses and to ensure that performance and quality parameters are as per the regulatory standards

Job Profile

This position requires the person providing leadership at the site level in executing

Improvement projects using – Six Sigma, Lean

QMS management

Process Audits using ISO 9001 / COPC

Exposure in transactional quality / operational quality

Sampling techniques

Identification on training need analysis

Resource allocation

Quality form design

Correlations and impact analysis on operational metric.

The person should be a change agent who can make a significant impact

Adherence to contractual requirements for Quality
Maintaining communication with internal and external customers

Knowledge and skills

Must have proven experience in leading a team of Quality Executives in a BPO/KPO.

To plan and deliver results in a highly demanding environment.

To work with different POCs at different levels to drive initiatives end-to-end.

Data analytics & provide relevant information through dashboards for both internal and external stakeholders.

Support customization of modules as per business requirements.

Excellent Communications Skills (Both Written & Verbal)

Advanced working knowledge on Microsoft Excel & PowerPoint.

Compensation range: up to 12 LPA

Location: Navi Mumbai, Maharashtra

Working hours

Monday to Saturday (6 day a week)

Senior Quality Assurance Manager