Context

In a world of business services that is constantly evolving at an ever-faster pace, Orange Business is fully committed to answer the needs of our customers with a combined and unique positioning on the market, providing IT services expertise in conjunction with connectivity services.

Faced with heightened competition from new entrants, Orange Business has launched its Lead the Future plan in 2023 to move towards greater flexibility and agility, and quickly adapt to changes in the environment, whether technological, regulatory, geopolitical or competitive.

To accelerate our growth and competitiveness, we have launched a series of transformation projects which require us to adapt our operating models.

Job scope

Within Orange Business, the mission of the Chief Technology and Information Office (CTIO) is to be a trusted technology business partner, delivering outstanding digital experiences to our customers, partners and employees. To do so we are in the process of reimagining our IT to better serve the Business. We need to leave behind our IT complexity by simplifying and modernizing our existing IT stack as well as delivering a brand-new IT platform so that we can launch our next generation of products.

As the SeniorProgram Manager - Transition , you will ensure a smooth transfer of IT scopes from incumbent system integrators to new ones as an outcome of the RFP (and others later on), minimizing disruption and maximizing the value delivered by these new SI.

Key missions : transition planning, stakeholder engagement, risk management, knowledge transfer between SIs, transition KPIs monitoring, and continuous improvement post transition. Stake is high from a business impact / QoS as well as team overload points of view.

Main responsibilities

Successful transition between suppliers, across suppliers and across locations. Many to Many(Supplier, location) kind of contracts
Expertise in Transition Management, sensitive to engagement and transition needs , Proactive risk management and anticipate pitfalls and take corrective action
Ability to lead and work under pressure, keep cool and manage expectations on both sides
Unbiased approach to problem solving and supplier management
Transition Management Coordinates reversibility activities across teams and ensures alignment of domain-level transition plans with overall strategy
Monitors KPIs, validates key milestones, and resolves operational blockers.
Validates transition deliverables. Critical for coordinating across teams and resolving operational blockers.
Work closely with Program Management lead, Vendors Supplier Leads across multiple suppliers, Contract Manager, Access Managers DA , Security and Sourcing Teams
Work closely with the respective domain transition Managers who have Clear accountabilities with IT domains leading the transformation on their respective perimeters, Clear interlocks with our partner(s)
Ensure smooth transition and governance kits , governance mechanisms, reporting on progress and risks , cost and budget controls as appropriate

Profile

Experience Range – 15+ Years
Ability to Navigate the Organization, Telco background, Orange Business experience a bonus.
Experience and exposure to Transformation, Transitions, Contract Management, Vendor, supplier Management
Foster a culture of continuous Improvement.
Exposure to PPM tools, reporting tools etc.
Big Picture, connect the dots.
Self-Starter, Ability to deliver with minimal supervision.

Senior Program Manager - Transition