ticketing systems , Basic Technical Support, chat platforms, Email

Ms. Excel Intermediate, Ms. PowerPoint Basic, Email Writing skills Intermediate, Basic understanding of the customer environment and NIQ tools in use, Technically digitally savvy, Proficient in the English language, Analytical skills Basic, Fundamental understanding of the Customer Support process and techniques, Problem Solving Intermediate

Ticketing Tools, Support Tools, Chat, CRM, Email

Microsoft 365, Slack, Google Workspace, Bitdefender, Hexnode, Zoom

ticketing systems , customer support tools, CRM Tools, product troubleshooting, customer analytics, Communication Tools, customer support platforms, Crm Systems, knowledge bases, Chat, AI-powered support tools, Email

google sheets , Saas, Microsoft Excel, Technical Support, Email Support, Live Chat Support, CRM

Email Support, Contact Center Support, Account Recovery Authentication Issues, Network Connectivity Issues, Subscription Service-Related Issues, Payment Billing Issues, Gaming Console Issues, Troubleshooting, Customer Support, Diagnostic Skills, Account Issues, Helpdesk, Technical Support, Service Desk, Gaming Support

Okta, Intune, Dns, Windows, PowerShell, Slack, DHCP, Networking Concepts, Bash, Macos, Kandji, Ip, MS Teams, Google Meet, Snipe-IT, Google Workspace, MDM tools, Jamf, Zoom