Job Description

Project Role :

Application Designer

Project Role Description :

Assist in defining requirements and designing applications to meet business process and application requirements.

Must have skills :

ServiceNow IT Service Management

Good to have skills :

Servicenow Tools Administration, ServiceNow IT Operations Management

Minimum 2 year(s) of experience is required

Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field

Job Summary:

As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application needs, specifically within the ServiceNow platform. You will be responsible for the administration, configuration, and development of ServiceNow solutions, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM).

Roles & Responsibilities:

Administration of ServiceNow instances, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
Configure workflows in the ServiceNow platform and resolve ad-hoc challenges, including break-fix issues.
Work with release and version upgrades to ensure smooth transitions and functionality.

Technical Experience:

Strong understanding of the ServiceNow Development Platform, including ITSM, Custom Development, and ITOM.
Exposure to the complete ITSM and ITIL support processes, especially in the areas of Service Design, Service Transition, and Service Operation.
A minimum of 2 years of experience in supporting the administration, configuration, and development of the ServiceNow tool.

Professional & Technical Skills:

Must-have Skills:

ServiceNow IT Service Management (ITSM).

Good-to-have Skills:

ServiceNow Tools Administration.
ServiceNow IT Operations Management (ITOM).

Professional Attributes:

Excellent written and verbal communication skills.
Strong analytical, project management, and time-management skills.
Strong problem-solving skills.
Team-oriented with strong teamwork and team-building skills.

Educational Qualifications:

Bachelor's Degree in Computer Science, IT, Engineering, or a related field.

Additional Information:

Mandatory Certification: Certified ServiceNow ITSM Fundamentals.
Optional Certifications: Certified ServiceNow ITOM, GRC, or ITAM.

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