We welcome you to join one of the world's top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees personal and professional development.

As a Fund Servicing Analyst within JPMorganChase, you will play a crucial role in our fund servicing operations. Your primary focus will be on executing routine transactions and collaborating with various teams. You will also apply your knowledge of fund servicing to ensure smooth operations, while also identifying opportunities for process improvements. Your emotional intelligence will help you build strong relationships and influence better outcomes. This role is an excellent opportunity to develop your skills and contribute to our team's success.

Job responsibilities

Process, validate, and execute transactions in line with established procedures, ensuring timely investigation and resolution of any exceptions or breaks.
Stay updated on evolving regulatory requirements and industry best practices to ensure full compliance.
Collaborate with internal Transfer Agency teams-including Fund Implementation, Trade Processing, Settlements, Cash Processing, and Account Opening-to ensure seamless transaction processing and issue resolution.
Respond to client queries promptly and effectively, ensuring high levels of client satisfaction.
Apply strong risk management principles to identify, assess, and escalate issues exceeding materiality thresholds.
Ensure all operational queries and tasks are completed within defined SLAs, with appropriate escalation where required.
Participate in and lead discussions with onshore partners to align expectations, provide updates, and ensure closure of action items.
Actively contribute to team initiatives and projects aimed at improving processes, controls, and efficiencies.

Required qualifications, capabilities and skills

Strong subject matter expertise in Transfer Agency operations, including reconciliation, trade processing, and settlements, or solid knowledge of financial markets products.
Working knowledge of KYC/AML processes and relevant tools/systems.
Strong analytical skills with the ability to assess customer data, identify discrepancies, and flag potential risks.
High attention to detail to ensure accuracy in documentation, reporting, and transaction processing.
Excellent communication and stakeholder management skills, with the ability to engage effectively with clients and internal teams.
Proven ability to build relationships and influence stakeholders across functions to drive outcomes.
Demonstrated leadership capabilities, particularly in managing change and driving process improvements.
Ability to handle sensitive and confidential information with a high degree of integrity and discretion.