ABOUT IQ-EQ

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.?

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people.?Operating as trusted partners to our clients,?we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.?

We're driven by our Group purpose, to power people and possibilities.

Job Description

Job Description

THIS ROLE

A leadership position responsible for driving operational excellence and team performance within the

fund accounting department. This role manages a team of accounting professionals, oversees complex

client relationships, and ensures delivery of high-quality accounting services. The position focuses on

people management and operational efficiency while maintaining overall accountability for team

performance and client satisfaction.

WHAT YOU WILL DO

Core Responsibilities:

Lead and develop a team of fund accounting professionals
Drive operational performance and quality standards
Build and manage cluster and client relationships and service delivery
Oversee resource allocation and capacity planning
Direct implementation of strategic initiatives and process improvements
Ensure regulatory compliance and risk management
Establish and monitor team performance metrics
Champion technology adoption and process optimization

Tasks:

Conduct regular performance reviews and career development discussions
Manage escalated client issues and relationships
Lead team meetings and performance improvement initiatives
Monitor and report on key performance indicators
Oversee workload distribution and resource allocation
Review and approve staff scheduling and time management
Facilitate client review meetings and presentations
Coordinate with other departments on service delivery
Monitor compliance with policies and procedures
Lead change management initiatives
Review and approve team training plans
Oversee system implementation and optimization
Conduct regular service delivery reviews
Track work progress through timesheet completion
Perform other related duties as assigned for role and business needs

Qualifications

ABOUT YOU

Master's degree in Accounting, Finance, or Business Administration; CPA or CA equivalent certification preferred
Minimum 9-10 years of progressive experience in fund accounting, financial reporting, or related field with at least 1-2 years leadership experience
Strong understanding of fund accounting processes, regulatory compliance, and risk management frameworks
Proficient in reviewing and approving complex financial reports and client deliverables
Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables
Experienced in leading client onboarding in the accounting platform (Investran/Paxus), system implementation, and optimization projects
Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency
Expert in driving operational excellence and process improvements
Proficient in managing escalated client issues and fostering long-term client relationships
Skilled in coordinating cross-departmental efforts to ensure seamless service delivery
Strong focus on change management and adoption of technology-driven solutions
Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training
Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders
Results-driven, proactive, and detail-oriented with a focus on operational efficiency and client satisfaction
Adaptive and resourceful, ensuring team alignment with strategic objectives and organizational goals

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders including our employees, clients, and local communities while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.

Manager, Fund accounting

Principal Software Engineering Manager

Program manager - R&D Transformation and Productivity

Global Command Center Engagement Manager

Transfer Agency - Deputy Manager